Instructional Design and Development Specialist

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The Staff Development Division (SDD) is the training connection between the Colorado Department of Human Services (CDHS), the Colorado Department of Health Care Policy and Financing (HCPF) and the Governor’s Office of Information Technology (OIT) for the 64 county departments of Social/Human Services, as well as medical assistance, presumptive eligibility and certified application assistance sites for Health First Colorado/CHP+ Medical Assistance throughout Colorado. The SDD is tasked with identifying essential training needs and establishing, facilitating, and maintaining integrated competency-based training curricula while continually evaluating results. The SDD supports all Colorado’s Health and Economic Security staff to be informed and well-trained to do timely and error-free work through consistent, accessible, and convenient competency-based training.

This position exists to ensure training is designed, developed, and delivered to case management agencies in the Adult Financial, Colorado Works, and DEWS Employment and Training programs, which are supervised and administered by DEWS. This position is responsible for contributing to the design, development, and administration of Case Management training across the State, including making necessary updates to materials.

This position supports and participates in the design, development, and implementation of a variety of online training courses, methods and materials for Public Assistance Programs. In collaboration with other training unit staff, this position performs duties required for development and maintenance of the Public Assistance Programs policy and Colorado Benefits Management System (CBMS) online learning courses. Position works with other training staff to maintain, coordinate and implement a comprehensive training program to address the Public Assistance Programs training needs of eligibility workers statewide. 
 
Through online learning courses developed by this position, in conjunction with other training unit staff, this position ensures that statewide eligibility site workers process applications for Public Assistance Programs accurately in CBMS and in compliance with federal and state rules, regulations, policy and guidance. Position identifies new and efficient measures to improve eligibility site workers’ performance through interactive web based training, including obtaining evaluations and feedback to influence the continuous improvement process. Materials and training developed and provided by this position are relied upon to ensure proper and accurate eligibility determinations. Inaccurate eligibility determinations can cause ineligible individuals to appear eligible, resulting in inappropriate payment of claims.
 
This position participates in all relevant meetings that pertain to the ongoing operations of Public Assistance Program Training procedures and policies. Position communicates, coordinates and meets with individuals within the Eligibility Division, eligibility sites, and other stakeholders and is responsible to ensure training needs are met and the Public Assistance Programs’ training is comprehensive. Position creates web based training courses using Articulate Storyline 360 and other online authoring tools including Adobe Creative Suite, Camtasia, Audacity, and Final Cut Pro. Position assists in the development of high quality, comprehensive and accurate training courses and materials within management-established timelines. Through training development, this position supports program business goals, processes and increased technical versatility of training participants.

• This position develops high quality, comprehensive and accurate training courses and materials within management-established timelines.

• Through training courses and material developed by this position, this position ensures that statewide eligibility site workers process applications accurately in CBMS and in compliance with federal and state rules, regulations, policy and guidance.

• By ensuring accurate eligibility determinations, this position ensures cost savings for the reduction of inappropriately eligible individuals receiving services.  

• This position creates online courses using Articulate Storyline and Camtasia, as well as other e-learning software as appropriate.

• In authoring online learning courses, this position creates and edits images such as CBMS screenshots, illustrations, and graphics used for the training theme using advanced imaging editing tools such as Adobe Photoshop and Illustrator. 

• This position uses online review tools to host published courses for stakeholder review and approval.

• This position completes course revisions using the applicable authoring tool and software package.

Visual Training Development and Maintenance - 

• This position designs and develops high quality, comprehensive and accurate process manuals, desk aids, and other visual presentation materials as needed, within management established timelines.

• This position partners with SDD staff to ensure deliverable deadlines are met according to project plans.

• This position creates and edits visual documents with Adobe Acrobat Pro, Adobe Illustrator, Adobe Photoshop, and SnagIt, as well as other authoring tools as appropriate.

• This position achieves consistency in visual design by using the SDD Style Guide
  
  
  

• This position reviews system documentation, policy and rules to prepare training materials with responses and solutions.  

• This position ensures proper policy and operations are reflected in the responses.

• using existing program knowledge, rules and available resources, position determines whether CBMS system updates and policy changes require revisions to training and reference materials.

• This position communicates directly with Program Area members to evaluate documentation to determine modalities for training, as needed.

• This position collaborates with subject matter experts to ascertain key concepts for training.

• This position researches new developments in teaching and adult learning and applies this to all training materials created.

• This position determines the appropriate training material and delivery based on the audience.

• This position remains current on best practices, new software and tools available to incorporate innovative ideas and solutions into web based training curriculum.

• This position researches advances in online and adult learning theory and methods and applies the information to Public Assistance Programs online learning courses. 

• This position researches new developments in teaching and adult learning. Identifies new and/or improved training methods and applies findings to all relevant training materials created. Researches advances in online and adult learning theory and methods and applies the information to Public Assistance Programs online learning courses. Additionally, other duties as assigned.
  

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.. Volunteer work or a related type of experience may be used to meet the qualifications, but it must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. This experience must be clearly documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Part-time work experience will be prorated.   

Applicants must meet the minimum qualifications to continue in the selection process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached." 

Comparative Analysis Process – Structured Application Review:

After minimum qualification screening, which could include a skills test, the comparative analysis process will involve a review and rating of all the information you submit. 

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications:

Answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.     

Supplemental Questions:

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

MINIMUM QUALIFICATIONS:

Experience Only:

Six (6) years of professional experience in instructional design and development, or designing and developing online training courses.

• Instructional design 

• Learning Objectives

• Accessibility and Design 

• Visual Design

• Interactive Training

• Training development experience 

• Adult learning theory experience 

• Minimum of two (2) years professional experience in training development and delivery using adult learning theory and principles.

• Proficiency in e-learning authoring tools, such as Articulate Storyline 360, Vyond or Rise.

• Familiarity with Adobe Creative Suite, Camtasia, and WellSaid.

• Strong project management and organization skills.

• Excellent communication and collaboration abilities.

• Knowledge of public assistance programs and regulations.

• Experience developing system/technical training courses using various modalities.

• Experience creating interactive web based training.

• Experience conducting training needs meetings and developing learning objectives.

• General computer skills – Advanced level knowledge of Microsoft Word, Excel, and PowerPoint.

Conditions of Employment:

• Standard Background: ALL CDHS employees (non-direct contact):

  CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license) 

• Motor Vehicle Record Check:  This position will drive a state fleet or non-state fleet vehicle for State business purposes:

• This position may be required to travel as needed for offsite meetings, conferences and training.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment.  Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights: 

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

How to Apply

The Assessment Process

For additional recruiting questions, please contact [email protected] 

About Us: 

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values:

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.  

ADAA Accommodations: 

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. 

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected].

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.  The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).  

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.