- Location
- India (Hyderabad)
- Workplace
- Onsite
- Department
- Engineering
- Seniority
- Manager
- Source
- Lever
Description
Role overview:
We are currently seeking an experienced Major Incident Manager to lead Major Incident Management, Root Cause Analysis, SLA Compliance, Reporting and Team Leadership across our Infrastructure and Cloud Service Assurance function, working with global teams across UK, EU and Canada.
Ownership of Strategic Work
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Leading key strategic incident response and continuous improvement initiatives for the team, which could involve technologies or domains outside your immediate experience.
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Taking accountability for the resolution of high-impact, business-critical major incidents end-to-end.
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Owning incident outcomes even when root cause sits outside your core technical expertise.
Operating in Ambiguity
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Able to work effectively with high levels of ambiguity and incomplete information during live, high-severity incidents.
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Applying broad, structured and creative thinking to solve complex, multi-party incident problems.
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Acting as a thought leader on incident management practice, not just an administrator of process.
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Demonstrating strong self-starting behaviour, identifying problems and improvement opportunities without direction.