Lead Image Service Coordinator

Summary

Under the supervision of the Radiology Support Supervisor, Director of Radiology, Chairman or Manager, provides clerical support and data/imaging management support to a wide range of internal and external customers for medical imaging information. May also assist the Mammography Technologist.

Education

Associate’s degree or equivalent combination of education and relevant experience.

Certification, Registration & Licensure

None required.

Experience

Exceptional customer service skills are required. Knowledge of Internet software, Microsoft applications, and medical terminology is preferred.

Responsibilities

• Train and supervise new and existing staff.

• Monitor staff performance, schedules, timecards, provide feedback, and escalate issues to management as needed.

• Serve as primary contact between staff and management for workflow, process improvements, and staffing concerns.

• Promote a collaborative and professional work environment.

• Performs all image management duties such as:

  • Processing and routing incoming calls and departmental inquiries.

  • Uploading, documenting, and managing outside CDs; coordinating return or destruction.

  • Requesting, following up on, and merging outside imaging into patient records; updating CH MRNs.

  • Printing, scanning, and troubleshooting outside reports and transfer issues in PACS.

  • Creating, distributing, and coordinating CDs with departments; contacting patients about unclaimed CDs.

  • Filing and securely discarding release forms; maintaining legal request records.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.

While performing the duties of this Job, the employee is regularly required to do repetitive motion, hear, perform activities that require fine motor skills, and speak. The employee is frequently required to bend, kneel, reach, sit, and squat. The employee is occasionally required to climb, stand, and walk.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to radiation.

The noise level in the work environment is usually moderate.