Analyst, Agency Quality and Oversight

Temporary 12-month position

As an Analyst on the Agency Quality and Oversight team, you actively support the improvement of the Agent Network’s Quality and Oversight results. Through your knowledge of the operational realities of agencies, specifically Company, Regulatory, and Legal expectations, you will support agent adherence, and execute on investigations, when necessary. You will be expected to support our Regional Oversight Leaders with granular and detailed analysis, and work in collaboration with partners across DGIG and WHMLI.  Your work is based on facts, you demonstrate courage and the ability to navigate highly sensitive and complex matter. More specifically, you will be required to:  

• Support the oversight of Agents to ensure Company, Regulatory and Legal expectations are met

• Monitor trends to identify and address opportunities related to quality management activities and provide support to protect our organization and clients

• Identify, analyze, diagnose, and address major issues and provide recommendations on next steps

• Identify Quality and Oversight findings, accompanied by recommending action items and next steps

What we offer*  

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses  and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table 

• Bachelor's degree in a related field

• A minimum of three years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Intermediate experience with Company, Regulatory, and Legal expectations

• Intermediate experience collaborating with Distribution Compliance and DGIG Legal on complex and sensitive matters  

• Intermediate experience partnering with the Client Complaint Management Centre (CCMC) 

• Intermediate operational knowledge of agents facing tools, systems, and processes or relevant organizational tools/systems and processes

• Intermediate operational knowledge of P&C (Personal Lines and Commercial Lines)

• Intermediate knowledge of Life insurance and has obtained their LLQP

Action oriented, Collaborates, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-09-2