COMMERCIAL CONTRACTS & CUSTOMER LIFECYCLE SPECIALIST - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced commercial specialist to support the commercial management of large strategic customer contracts with a total value of up to €100 million. This role is focused on ensuring contractual obligations are managed effectively, driving process improvements, and contributing to business transformation initiatives in a global, multicultural environment. The successful candidate will work closely with senior stakeholders, provide commercial insights through data analysis, and help deliver measurable business outcomes.

## What you’ll do

• Manage the commercial obligations associated with large strategic customer contracts and support contract lifecycle activities.
• Contribute to the development, enhancement, and ongoing maintenance of a tool designed to monitor and track commercial obligations.
• Identify opportunities for process improvement and lead initiatives that enhance business performance and operational effectiveness.
• Support business transformation projects, identify risks, and collaborate with stakeholders to address execution gaps.
• Build and maintain effective relationships with senior business stakeholders and customer representatives.
• Use data analysis and reporting to support commercial decisions and provide actionable recommendations.
• Promote collaboration across teams and functions to realise synergies and improve service delivery.
• Contribute to operational improvements that deliver measurable business benefits.

## Who you are

• Demonstrated expertise in commercial delivery and contract management.
• Experience in data analysis and commercial reporting.
• Strong customer-facing communication and negotiation skills.
• Experience in change management, incident management, problem management, or project coordination activities.
• Knowledge of change management processes and continuous improvement methodologies.
• Higher education degree with a focus on Commercial Management, Business, Finance, Economics, or a related field.
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience using reporting tools.
• Fluent English communication skills.
• Strong analytical thinking, organisation, prioritisation, problem-solving, and stakeholder management capabilities.
• Ability to work effectively across multicultural and international teams.
• Telecommunications industry experience is advantageous.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to work on complex, high-value global customer contracts.
• Exposure to international stakeholders and multicultural business environments.
• Involvement in commercial strategy, pricing reviews, and customer relationship management.
• Participation in business transformation and continuous improvement initiatives.
• Development of expertise in commercial operations, contract governance, and customer lifecycle management.
• A dynamic and collaborative work environment that fosters innovation and continuous improvement.
• The chance to influence customer experience and product optimisation at scale.
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

## What skills you will learn

• Advanced commercial contract management.
• Strategic stakeholder engagement and customer communication.
• Commercial data analysis and reporting techniques.
• Risk identification and mitigation within transformation programmes.
• Process optimisation and business improvement methodologies.
• Cross-functional collaboration in a global environment.
• Customer retention and commercial growth support practices.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/