Policy Services Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Policy Services Specialist to join our growing team in Fort Wayne, IN!   

Working in support of Underwriting team, the Policy Services Specialist responsibilities include preparation of endorsements including processing, rating, invoicing and obtaining approvals.  Understanding policy structure and forms.  Various account servicing tasks on a day-to-day basis. 

How You Will Contribute:   

• Issuance of underwriting authority policies and endorsements.  Maintain system and documentation to support the issue process.  All policies and endorsements must be issued as bound and within the timeframe defined within American Specialty’s underwriting authority agreement.  Success is determined by the degree of accuracy that policies and endorsements are provided the insured. 

• Process and service premium bearing and non-premium bearing endorsements, including rating, completion of sign-off, requesting invoices for any premium-bearing endorsements, and interaction with the Finance and Compliance Departments. 

• Participate in underwriting training sessions to establish and develop an understanding of the underwriting process. 

• Assist Underwriters with items such as: file review, enterprise coding, rating for all lines, update underwriting narrative, statement of values and ordering of loss control reports. 

Skills & Experience to be Successful:  

•  Two or more years of experience in insurance-related customer service position. 

• General knowledge of ISO policy forms including manuscript coverage forms. 

• Computer technologies: proficiency with Microsoft Outlook, Excel and Word and ability to adapt quickly to proprietary internal software programs. 

• Strong attention to detail; accuracy is critical. 

• Ability to work under pressure to meet deadlines. 

• Keen problem-solving skills.  

• Solid oral and communication skills. 

• Ability to work individually under minimal supervision, but with a sense of team-spirit. 

• Professional with ambition, solid work ethic and ability to effectively work with and alongside people at all levels. 

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.