Front Desk Agent (2 Positions)

Front Desk Agent (2 Positions)

Location: Northern Bypass, Nairobi
Salary: KES 30,000 Gross
Application Deadline: 13th August 2026

Join an Exciting New Hospitality Brand

Our client is a newly established, modern aparthotel located along the Northern Bypass, Nairobi, offering contemporary serviced accommodation designed to provide comfort, convenience, and exceptional guest experiences for both business and leisure travelers. As they launch operations and build a high-performing team, they are looking to recruit two (2) Front Desk Agents who are passionate about hospitality and committed to delivering exceptional guest service.

Key Responsibilities

• Welcome guests professionally and efficiently handle check-in and check-out processes.
• Manage reservations, room allocations, guest registration, and billing accurately.
• Provide exceptional customer service by responding promptly to guest requests and resolving concerns professionally.
• Answer and direct telephone calls while maintaining excellent communication standards.
• Coordinate with Housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled.
• Handle cash transactions, reconcile daily cash balances, and maintain accurate financial records.
• Maintain accurate guest profiles and documentation in the Property Management System.
• Monitor room occupancy, reservations, and guest accounts to ensure smooth daily operations.
• Ensure compliance with hotel policies, operational procedures, and health and safety standards.
• Contribute to creating a warm, welcoming, and memorable guest experience.

Qualifications & Experience

• Diploma in Front Office Management, Hospitality Management, Tourism Management, or a related field.
• Minimum 2–3 years' experience in a busy hotel or serviced apartment front office.
• Hands-on experience using Micros Fidelio Property Management System is mandatory.
• Knowledge of SunSystems will be an added advantage.
• Proficiency in Microsoft Office (Excel, Word, and Outlook).
• Excellent communication, interpersonal, and customer service skills.
• Strong attention to detail and high levels of integrity.
• Ability to work shifts, including weekends and public holidays.
• Professional grooming and presentation.

What We're Looking For

We're looking for individuals who are:

• Passionate about delivering exceptional guest experiences.
• Friendly, confident, and professional in their interactions.
• Organized, proactive, and able to work efficiently in a fast-paced environment.
• Honest, dependable, and accountable.
• Strong team players with a positive attitude and willingness to learn.

How to Apply

If you meet the above qualifications and are excited about being part of a growing hospitality brand from its inception, we would love to hear from you.

Submit your CV by 13th August 2026.

Only shortlisted candidates will be contacted.