EU Regional Service Delivery Manager, Invoice to Pay (I2P)

The Manager, Regional Invoice-to-Pay Operations - Europe is responsible for leading regional I2P service delivery across Europe, ensuring accurate, timely, compliant, and customer-focused execution of invoice processing, issue resolution, controls, and operational performance. The role oversees regional I2P activities across a multi-country shared services environment and partners closely with Finance, Procurement, Controllership, Treasury, Technology, Global Process Owners, and third-party service providers where applicable. 
 

Essential Duties and Responsibilities 

• Lead day-to-day regional I2P operations for Europe, ensuring invoice-to-pay activities are completed accurately, timely, and in accordance with company policies, accounting standards, controls, SOX requirements, and regulatory requirements. 

• Lead through managers and team leaders across multiple European shared service locations, with responsibility for workload prioritization, performance management, development planning, business continuity coverage, and team engagement. 

• Monitor, review, and evaluate I2P service outputs, methods, procedures, and operational performance to identify root causes, service gaps, and improvement opportunities. 

• Establish, maintain, and monitor service level agreements, operational metrics, and regional I2P KPIs, including invoice cycle time, first-pass yield, touchless processing, on-time payment, productivity, quality, aging, and resolution cycle time. 

• Partner with regional Controllership, Procurement, Finance, Treasury, Technology, Global Process Owners, and local business stakeholders to resolve operational issues and improve the end-to-end invoice-to-pay experience. 

• Build collaborative relationships with internal stakeholders and third-party outsourced service providers, where applicable, to ensure clear accountability, effective issue resolution, and consistent service delivery across the region. 

• Identify and resolve operational issues across business units, local hubs, shared service teams, and third-party providers, escalating risks and dependencies as needed. 

• Drive continuous improvement initiatives that improve efficiency, accuracy, compliance, control effectiveness, and the overall stakeholder experience within accounts payable and invoice-to-pay processes. 

• Ensure adherence to SOX controls, company policies, audit requirements, and internal control procedures, including timely follow-through on control gaps, findings, and remediation actions. 

• Support automation, system enhancements, break/fix resolution, and process optimization in partnership with internal technical teams, administrative teams, and external solution providers. 

• Coordinate internal and external audit requests, ensuring timely response, appropriate documentation, and follow-through on any identified findings or control improvement actions. 

• Provide operational input to Global Process Management and Transformation teams to support standardization, future target operating model design, and implementation of shared services improvements. 

• Support regional readiness for transformation initiatives, including ERP, Coupa, automation, process standardization, and operating model changes impacting European I2P operations. 

• Perform other related duties and responsibilities as assigned, including supporting backup coverage, special projects, cross-functional initiatives, and occasional regional or international travel as needed. 

Minimum Qualifications 

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field. 

• Minimum of 8 years of progressive experience in Accounts Payable, Invoice-to-Pay, Procure-to-Pay, Finance Operations, or Shared Services. 

• Experience leading teams in a shared services accounts payable or invoice-to-pay environment, preferably across multiple countries or service locations. 

• Demonstrated experience leading teams, managing workloads, developing talent, and driving performance in a fast-paced operational environment. 

• Strong understanding of end-to-end invoice-to-pay processes, including invoice processing, payment support, supplier issue resolution, compliance controls, reconciliations, SOX, and audit requirements. 

• Strong analytical and problem-solving skills, with the ability to identify issues, assess root causes, and implement practical process improvements. 

• Ability to prioritize tasks, manage deadlines, work with limited oversight, and navigate a dynamic, fast-paced environment. 

• Demonstrated ability to collaborate across functions, regions, and stakeholder groups. 

Preferred Qualifications 

• Experience managing or partnering with outsourced service providers in a shared services environment. 

• Experience working in a multi-country finance operations environment, with exposure to local statutory, regulatory, tax, language, multi-currency, or country-specific considerations impacting invoice-to-pay operations. 

• Experience with ERP, procurement, accounts payable, workflow, or automation platforms such as SAP, SAP S/4HANA, Coupa, OCR/intelligent document processing tools, case management tools, or reporting dashboards. 

• Experience monitoring KPIs, SLAs, productivity, quality, invoice aging, invoice cycle time, first-pass yield, touchless processing, on-time payment, and service delivery performance metrics. 

• Experience supporting transformation, standardization, migration, or continuous improvement initiatives within finance shared services. 

• Experience supporting ERP, Coupa, or finance transformation deployments, including operational readiness, hypercare, process stabilization, and change adoption activities. 

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