- Location
- Gainesville, TX
- Department
- Retail
- Experience
- 3+ years
- Education
- High School
- Source
- Paylocity
Description
Description
Assists in coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work. Advises and recommends to the Service Manager regarding technician skills and training needs.
Essential Functions
The following are essential functions of this position:
- Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
- Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness
- Directs and assists in the diagnosis of machine problems of technicians and apprentices
- Inspects and repairs all special tools. Recommends new tooling as required
- Advises Service Manager or Service Location Manager of all customer complaints
- Coordinates and schedules all in-house technician training
- Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
- May fill the Service Manager or Service Location Manager role in their absence
- May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
- May approve the release of equipment for delivery to the customer
- May assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager
*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*
Requirements
Preferred Education, Experience and Requirements
- 3+ years experience as a Service Technician
- Ability to lead others
- Familiar with John Deere and competitive products
- Ability to write and speak effectively to individuals and groups
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- High School Diploma or equivalent experience
- Fork lift license preferred
Required Education and Experience
- High school diploma or GED, or equivalent years of experience
