eB2B Operations Analyst

Overview

CAREERS TO SMILE ABOUT

 

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

 

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

 

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity in Mexico City!

Are you passionate about digital experiences, customer engagement, and making things happen?

Join PepsiCo and be part of the team transforming the way we connect with our business customers through digital solutions. As a B2B Digital Operations Analyst, you will support the execution of customer engagement and commercial programs through our digital platform, helping ensure that customers have a seamless experience while gaining visibility into program performance and opportunities for improvement.

This is a great opportunity for an early-career professional looking to build experience across digital operations, customer experience, commercial programs, and cross-functional collaboration in a global organization.

Your Impact

In this role, you will help ensure that our customer programs are executed effectively from end to end. You will:

• Support the execution of customer reward programs, ensuring activities are completed accurately and on time, from digital platform updates and point-of-sale materials to customer rewards and issue resolution.
• Help drive the customer satisfaction agenda by monitoring customer needs, following up on questions and concerns, and ensuring timely communication and resolution.
• Track commercial and customer reward processes from purchase order through delivery and supplier payment, ensuring proper follow-up throughout the process.
• Keep our digital platform up to date, ensuring customer-facing information and program content are aligned with current commercial and reward initiatives.
• Monitor program performance, tracking key performance indicators, customer participation, and reward redemption to identify opportunities for improvement.
• Communicate program updates and changes clearly to internal and external stakeholders, helping ensure a consistent customer experience.
• Collaborate with cross-functional teams to resolve issues, improve processes, and support the successful execution of customer initiatives.

Qualifications

What We’re Looking For

We are looking for someone who is curious, organized, customer-focused, and excited to learn in a fast-paced environment.

Education

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.

Experience

• 0 –2 years of professional experience in areas such as digital commerce, sales, customer experience, commercial operations, trade marketing, or a related field.
• Experience working with customers, commercial programs, digital platforms, or operational processes is a plus.

Skills

• Strong organizational and follow-up skills, with the ability to manage multiple priorities at the same time.
• Fluent English and Spanish, both written and spoken.
• Customer-oriented mindset and a strong sense of ownership.
• Analytical mindset with the ability to track information, identify issues, and follow through on actions.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
• Strong communication skills and the ability to work effectively with both internal and external stakeholders.
• Ability to work collaboratively while also taking initiative and driving tasks independently.
• Adaptability and a willingness to learn in an environment where priorities can change quickly.
• Results-oriented approach and a proactive mindset focused on getting things done.
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Why Join PepsiCo?

At PepsiCo, you will have the opportunity to work with diverse teams, gain exposure to different areas of the business, and contribute to digital solutions that directly impact how we engage with our customers.

This role offers the opportunity to develop your skills in digital operations, customer experience, commercial execution, data tracking, and stakeholder management while building your career within a global organization.

If this opportunity interests you, we encourage you to apply even if you do not meet 100% of the requirements. We value potential, curiosity, and the willingness to learn.

What can you expect from us:   • Opportunities to learn and develop every day through a wide range of programs. • Internal digital platforms that promote self-learning. • Development programs according to Leadership skills. • Specialized training according to the role. • Learning experiences with internal and external providers. • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. • Financial wellness programs that will help you reach your goals in all stages of life. • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.