Manager, Security Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This position is responsible for managing regional operational and physical security programs, to include supervising multiple regional investigators who conduct sales, fraud, integrity, and other criminal and policy violations investigations. The Regional Security Manager, Operations is responsible for managing the day-to-day security operations and for ensuring effective implementation of security programs for all Heartland Region locations, assesses and evaluates the type and level of security risks facing operations and implements programs to incorporate threat mitigation into strategic business planning. Programs include, but are not limited physical security systems, employee security, contract guard force management, security investigations, and security awareness training for all employees. Develops physical security recommendations to facilitate the protection of Company property/assets from loss and facilitates security awareness training to employees. This position is also responsible for managing the development of investigative plans, managing the implementation of headquarters and Division directives, and serve as the lead Security subject matter expert consultant to the Regional Senior Leadership Team.

Job Description

Responsibilities:

• Manages security operations, planning, directing, and organizing programs of multiple facilities.
• Develops and implements policies, procedures, standards, training, and methods for identifying and protecting personnel, property, facilities, operations, or material from misuse, theft, assault, vandalism, sabotage, loss, etc.
• Oversees contract guard operations and provides supervision to the contract guard site supervisors / account manager(s).
• Designs & develop post orders, SOP’s, and protocols.
• Oversees the Region’s investigative activities, including managing investigation scopes, plan development, quality control, case closure, and development of recommendations to mitigate future threats/gaps.
• Plans, acquires, and administers resources for functions, to include funding, equipment, and other resources.
• Integrates all-source intelligence, risk assessments, and all-hazards data to secure people and facilities.
• Measures success through quantitative and qualitative methods; develops and documents standards for measuring the efficiency and effectiveness of business unit security operations.
• Manages the completion of physical security assessments, audits, surveys, and process reviews.
• Conducts root cause analysis and implements appropriate corrective measures.
• Serves as a subject matter expert on all security related matters and investigations. 
• Accountable for ensuring that the security programs and strategies of the organization are effectively implemented and maintained.
• Provides regular briefings, updates, and situational awareness reports to leadership as needed.
• Develops and maintains a professional working relationship with various law enforcement agencies; acts as a primary point-of-contact with law enforcement in cases involving employees or stakeholders.
• Works flexible hours and is available as situations warrant.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s), as necessary.
• Other duties and responsibilities as assigned.

Education

• Bachelor’s degree in an area of study relevant to this position preferred.

Desired Related Work Experience

• 5+ years’ related progressive experience in managing corporate security programs and investigations or related areas, such as, audit, compliance, risk and intelligence functions, loss prevention,
• Prior experience working in a corporate environment preferred.

Preferred Skills and Qualifications

• Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN).
• Certification or accreditation from a Risk or Security Management Association or governing body is a plus.
• Certified Protection Professional (CPP), Certified Fraud Examiner (CFE) Certified Forensic Interviewer (CFI), or Professional Certified Investigator (PCI) desired.
•  Experience in the telecommunications industry is a plus.
• Familiarization with Crime Prevention Through Environmental Design (CPTED) principles.

Working Conditions

• Position requires sitting and/or standing for extended periods of time.
• Must be willing to travel and respond to emergency security matters on a 24 x 7 basis.
• Must participate in rotational “on call” program.

​Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Accountability, Criminal Investigations, Leadership, Planning Ability, Security Operations, Supervision

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.