Advisor, Customer Intelligence (Jr. Automation Business Architect)

MAIN DUTIES & RESPONSIBILITIES:

• Apply automation development lifecycle methodologies, including solution design, analysis, process mapping, configuration, testing, implementation, monitoring, maintenance, and troubleshooting of automation workflows.
• Analyze business and user requirements to identify opportunities for automation and implement solutions that improve operational efficiency and process effectiveness.
• Support the development, deployment, and maintenance of automation solutions, ensuring alignment with business objectives, technical requirements, and performance standards.
• Collaborate with operational, technical, and business teams to design, test, configure, implement, and support short- and long-term automation initiatives.
• Ensure changes and enhancements are properly integrated into existing automation solutions and production environments.
• Assist in the resolution of technical issues and support ongoing maintenance of automation platforms, applications, and related technologies.
• Prepare and maintain technical documentation, including effort estimates, release notes, workflow diagrams, testing results, and project artifacts required by organizational policies.
• Ensure automation deliverables comply with quality standards, Agile practices, IT governance requirements, SOX controls, and other applicable regulations.
• Support process modeling, workflow documentation, risk identification, and analysis of operational ecosystems, data relationships, and system interdependencies.
• Leverage automation technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), process mining, and related platforms to support operational improvements.
• Provide project updates to management and stakeholders while supporting performance reporting, KPI monitoring, and measurement of automation outcomes.
• Stay current on automation technologies, methodologies, and industry trends, contributing recommendations for continuous improvement and future automation opportunities.
• Participate in training, workshops, and professional development activities to enhance technical, analytical, and business process capabilities.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Finance, Engineering, or a related field required.
• One (1)+ year(s) of experience in automation, business process improvement, systems analysis, application development, business architecture, or related disciplines required.
• Minimum education and experience requirements may be substituted with an equivalent combination of education, training, certifications, and relevant experience.
• Working knowledge of automation technologies, application architecture concepts, operational systems, and enterprise technology environments.
• Knowledge of programming concepts, coding standards, software testing methodologies, quality assurance practices, and code review processes.
• Experience supporting Agile delivery methodologies and familiarity with Agile frameworks and practices preferred.
• Experience with APIs, web services, system integrations, process automation frameworks, and workflow technologies preferred.
• Experience modeling business and technical processes using process mapping, workflow documentation, or related methodologies.
• Strong analytical, troubleshooting, root cause analysis, and problem-solving skills.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities and deadlines.
• Excellent
• Excellent written and verbal communication skills in both: English and Spanish, with the ability to effectively communicate with technical and non-technical audiences at all levels of the organization required.
• Demonstrated ability to collaborate effectively with cross-functional teams and contribute to automation, technology, and business improvement initiatives.