Account Manager - Home Warranty

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: Market Managers build long-term relationships with real estate partners and stakeholders, acting as a liaison between partners and internal teams for timely solution delivery. They manage partner accounts, maintain client relationships, meet sales goals, and drive account growth.

 

Responsibilities:

• Be the primary point of contact and build long-term relationships with real estate partners.
• Develop a trusted advisor relationship with accounts, partner stakeholders and executive sponsors.
• Help partners through consistent in-person presence; provide timely responses through email, phone, online presentations, screen-share and in person meetings.
• Accountable for daily execution of sales driven and customer service-oriented activities to increase production (orders and sales) that meet or exceed company objectives.
• Ensure the timely and successful delivery of our solutions according to partner (and customer) needs and objectives.
• Contribute to national relationships in assigned territory to meet contractual agreements.
• Clearly communicate the progress of ongoing initiatives to internal and external stakeholders.
• Increase job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations and representing our brand(s) at industry events.
• Track account metrics; enter all sales related activities into company designated CRM.
• May assume other duties as assigned.

Qualifications

Required Skills:

• Effective problem-solving skills to help resolve customer complaints or needs
• Proven verbal and written communication skills to communicate product ideas to clients
• Up-to-date understanding of the industry’s consumer behavior
• Proficient customer service and interpersonal skills for dealing with different types of customers and clients
• Effective analytical skills for analyzing client data
• Time management and multitasking skills to handle multiple tasks and clients at once
• Results driven, persuasive with strong negotiation skills
• Strong organizational skills and attention to detail
• Ability to work, drive, or travel for long periods, including potential early mornings, late nights, or overnight trips
• Ability to operate a motor vehicle for extended periods, possess a valid driver’s license, and maintain a clean driving record.

Preferred Skills:

• Enthusiastic self-starter with a high degree of self-confidence and motivation
• Dedication to professionalism
• Passion for sales and accountable to results

Physical Role Requirements:

Prolonged sitting, regular driving (often 6-8+ hours daily), lifting/carrying equipment, and navigating various environments. Key demands include valid licensing, visual acuity (near/far), and physical stamina to handle driving, walking, or standing. Ability to stand, walk, bend, stoop, and kneel, particularly if visiting job sites, events, or customer locations. Ability to lift, carry, push, or pull materials (e.g., equipment, samples, luggage) often ranging from 10-50 lbs. High level of visual acuity (peripheral vision, depth perception, night driving ability) and hearing to safely operate vehicles and navigate sites. Capacity to handle varied, sometimes extreme temperatures, noises, and weather conditions during travel.

Be seated at a computer intermittently for up to eight hours a day.  Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  Sitting for long periods of time while using office equipment such as computers and phones.  Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. 

 

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree preferred

 

Minimum Experience required (number of years necessary to perform role): 5+ years of experience required and proven results in a sales capacity, some experience in home warranty and/or real estate industry preferred

 

Travel: Resides full time in the geographic area supported. In a typical workweek, this role requires in-person presence approximately 4 out of 5 workdays, including driving a personal vehicle or other transportation to various realtor offices, attending in-person meetings, events, and conferences, and traveling to locations within driving distance or, as needed, by air.

Other/State Specific

This role pays between $60,000/Yr  to $70,000/Yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.