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Job Description: Transport Executive

Account: UBS
Location: BKC (Primary), with rotational support to Airoli
Reporting To: India Transport Manager

Position Overview

This role is primarily responsible for managing transport operations across UBS account locations in BKC and Airoli. The executive will ensure seamless transportation services for employees while providing occasional support to facilities operations. The position requires working in rotation between both sites to ensure consistent service delivery.

Key Responsibilities

Transport Operations Management

Daily Operations Management Coordinate and manage daily transport schedules for employees across BKC and Airoli locations. Ensure timely pickup and drop services while maintaining route optimization and adherence to scheduled timings. Monitor real-time GPS tracking systems and address any delays or route deviations immediately.

Vendor and Driver Management Liaise with transport vendors to ensure compliance with service level agreements and contractual obligations. Conduct regular driver briefings on safety protocols, professional conduct, and route updates. Maintain updated records of driver licenses, vehicle documents, and insurance certificates. Address driver-related issues and escalate concerns to the India Transport Manager as needed.

Fleet Coordination and Compliance Ensure all vehicles meet safety and maintenance standards through regular inspections and service schedules. Coordinate vehicle repairs, replacements, and emergency backup arrangements. Verify compliance with local transport regulations, including permits, pollution certificates, and fitness certificates.

Employee Experience and Communication Serve as the primary point of contact for employee transport queries and concerns. Manage employee transport registrations, route changes, and ad-hoc transport requests. Collect and analyze employee feedback to continuously improve service quality.

Reporting and Documentation Prepare daily transport reports including vehicle utilization, adherence metrics, and incident logs. Maintain comprehensive records of transport operations, vendor invoices, and compliance documents. Provide monthly performance reports to the India Transport Manager with insights and recommendations.

Cost Management Monitor transport expenses and identify opportunities for cost optimization. Track fuel consumption, overtime charges, and variable costs. Support budget planning and vendor negotiations as required.

Facilities Support (As Required)

Operational Backup Provide occasional support for facilities management activities during peak periods, staff absence, or operational needs. Coordinate with housekeeping, security, and maintenance vendors when required. Address minor facilities-related queries and escalate critical matters to the appropriate facilities team.

Vendor Coordination Assistance Support facilities vendor management including basic coordination, service quality observations, and communication. Assist with visitor management, meeting room coordination, or access-related activities when needed.

Rotation and Coverage

Work in rotation between BKC (primary location) and Airoli to provide consistent transport operations support across both sites. Be prepared for flexible scheduling to accommodate operational needs, peak periods, or emergency situations. Ensure seamless handover of responsibilities during location transitions.

Required Qualifications

Education: Graduate degree in any discipline; Bachelor's degree in Business Administration, Logistics, or related field preferred

Experience: 3-5 years of experience in transport operations or logistics coordination, preferably in corporate or commercial real estate environments. Basic knowledge or exposure to facilities management operations is advantageous.

Technical Skills:

• Proficiency in MS Office Suite (Excel, Word, PowerPoint)
• Experience with GPS tracking systems and transport management software
• Familiarity with basic facilities management processes is a plus

Regulatory Knowledge: Understanding of local transport regulations, vehicle compliance requirements, and safety standards

Key Competencies

Operational Excellence: Strong organizational skills with ability to manage multiple priorities and maintain attention to detail in fast-paced environments

Problem-Solving: Quick thinking and resourcefulness to address transport disruptions, route changes, or emergency situations effectively

Communication: Excellent verbal and written communication skills in English and Hindi; ability to interact professionally with employees, vendors, and management

Customer Service Orientation: Strong focus on employee experience and service quality with a solutions-oriented mindset

Flexibility and Adaptability: Willingness to work flexible hours, including early mornings or late evenings as transport schedules demand, and adapt to changing operational needs across transport and occasional facilities support

Team Collaboration: Ability to work effectively with cross-functional teams including facilities, security, and account management

Vendor Management: Experience negotiating with and managing external service providers to ensure quality and compliance

Success Metrics

• On-time transport performance (target: 95%+ adherence)
• Employee satisfaction scores for transport services
• Zero safety incidents or compliance violations
• Accurate and timely reporting with minimal errors
• Effective cost management within approved budgets
• Smooth rotation coverage across BKC and Airoli locations

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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