At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

The Communication Services team is responsible for the reliability and performance of Franklin Templeton’s global Data and Voice infrastructure. Working as part of a distributed, international team, this group partners closely with Technology, Engineering, and vendors to support offices and employees worldwide. Joining this team offers exposure to a large-scale global environment, modern network technologies, and opportunities to grow leadership and vendor management capabilities.

HOW YOU WILL ADD VALUE

• You will have oversight of our outsourced vendor, ensuring quality service delivery and the use of SLA/KPI management.

• You will partner with Technology teams to support global data and voice environments.

• You will manage network infrastructure using established operational standards.

• You will define and improve operational processes and service standards.

• You will oversee vendors and manage service level agreements and key performance indicators.

• You will monitor infrastructure performance and address service issues proactively.

• You will lead incident resolution and participate in major incident management.

• You will identify automation opportunities and support production implementation.

WHAT WILL HELP YOU BE SUCCESSFUL IN THIS ROLE

Experience

• 5+ years supporting network solutions in distributed in medium to large enterprise environments.

• Experience with switching architectures using Cisco Nexus OS and Catalyst IOS

• Experience with Cisco SDWAN, routers, ASA, and wireless technologies

• Experience with routing protocols and load balancers

• Ability to diagnose production issues and work with vendors.

• Basic knowledge of Voice Infrastructure is a plus.

Additional Qualifications

• Excellent documentation and diagramming skills.

• Ability to liaison with business customers, development teams, and vendors
  Understanding of ITIL framework.

Skills & Abilities

• Ability to interact with and lead team members in a local, international, and multi-site environment.

• Strong organizational and time management skills.

• Ability to manage multiple priorities in a global environment.

• Ability to work independently and escalate appropriately.

• Strong problem-solving and decision-making skills.

Along with base compensation, employees are eligible for an annual discretionary bonus (delete as appropriate), corporate pension plan, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering ) and a motivational wellbeing program. We expect the annual salary for this position to range between $110,000 - $140,000, depending on location and level of relevant experience, plus discretionary bonus.

This posting is for an existing vacancy.

#MID_SENIOR_LEVEL

#LI-Hybrid
 

At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally.

Highlights of our benefits include:

- Flexible medical, dental, and vision insurance options to support your overall well-being

- Corporate Pension Plan to help you plan confidently for the future

- Employee Stock Investment Plan (ESIP) with opportunities to build long-term financial value

- Opportunity to purchase company funds with no sales charge

- Competitive vacation package, including three annual personal days

- Company-paid short-term and long-term disability coverage

- Education assistance programs to support your ongoing growth (available in select locations)

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

This posting is for an existing vacancy.