HAL - Laundry Leadership

Department: Housekeeping

Employment Type: Fixed Term Contract

Location: Global

Description

Key Responsibilities

• Leading the day-to-day operation of the onboard laundry facility, including linen processing, uniform management, guest valet services, dry cleaning, and tailoring functions.
• Managing, coaching, and developing a diverse team while fostering a culture of accountability, collaboration, and continuous improvement.
• Delivering exceptional service standards for guest laundry, valet services, uniforms, and luxury hospitality textiles.
• Building strong relationships with department leaders, officers, and operational stakeholders to ensure seamless service delivery across the ship.
• Serving as a point of contact for guest-related laundry concerns and ensuring service recovery issues are handled professionally and effectively.
• Communicating clearly and confidently with guests, team members, and leadership regarding operational priorities, service challenges, and resolution plans.
• Driving productivity, quality control, and operational efficiency within a high-volume production environment.
• Maintaining inventory levels for linens, uniforms, laundry chemicals, and operating supplies.
• Monitoring equipment performance and partnering with technical teams to support preventative maintenance and minimize downtime.
• Ensuring compliance with all safety, environmental, sanitation, and public health standards.
• Delivering hands-on training and professional development opportunities to strengthen technical and leadership capabilities within the team.

Skills, Knowledge and Expertise

• Significant leadership and supervisory experience within laundry operations.
• Experience managing laundry teams in a cruise ship, luxury hotel, resort, or large hospitality environment.
• Strong knowledge of commercial laundry equipment, textile care, dry cleaning, chemical handling, and garment finishing processes.
• Proven ability to lead, motivate, coach, and develop multicultural teams.
• Exceptional communication and interpersonal skills with the confidence to interact professionally with senior leaders, department heads, crew members, and guests.
• Strong guest service mindset with experience resolving service-related concerns and delivering positive customer outcomes.
• Ability to prioritize competing operational demands while maintaining high-quality service standards.
• Strong organizational, problem-solving, and decision-making skills.
• Comfortable working in a fast-paced, guest-focused environment where visibility and collaboration with other departments is essential.

Benefits

• Travel the world while working onboard.
• Provided accommodations and meals onboard
• Access to onboard recreational facilities
• Comprehensive medical care while onboard
• Paid travel to and from the vessel
• Opportunities for career growth and advancement within a global organization
• Ongoing leadership development and training opportunities
• Work alongside a diverse, multicultural team from around the world
• Contract-based employment with the opportunity for long-term career progression