Head of Mental Health Services & Registered Manager

We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health.

Pay Range

£42,000 - £60,000 (Greater London)

£40,000 - £58,000 (London Region)

£38,000 - £55,000 (Outside London)

Job Description

Are you an experienced leader in mental health services with a passion for quality, governance and service excellence?

Do you thrive on building high-performing teams, driving continuous improvement and delivering outstanding outcomes for participants?

Consider the role of Head of Mental Health Services & Registered Manager at Reed Wellbeing.

Formed in 2015, Reed Wellbeing has expanded rapidly, developing and delivering evidence-based health and wellbeing services that improve outcomes for individuals and communities. Alongside our physical health and lifestyle programmes, we are committed to delivering safe, effective and person-centred mental health, counselling and psychotherapy services that make a meaningful difference to people's lives.

Working in partnership with commissioners, healthcare providers and community organisations, our services are designed to support individuals to achieve better health and wellbeing outcomes through accessible, high-quality interventions.

What the job is about

The Head of Mental Health Services & Registered Manager provides strategic, operational and clinical leadership across Reed Wellbeing's mental health services portfolio. Acting as the CQC Registered Manager, you will be accountable for service quality, regulatory compliance, clinical governance, safeguarding, operational performance and commissioner satisfaction. 

This is a highly influential role where you will shape service delivery, embed a culture of quality and continuous improvement, and ensure participants receive safe, effective and evidence-based care. You will work closely with senior leaders, commissioners and regulatory bodies while leading multidisciplinary teams across a geographically dispersed service. 

Your main responsibilities would be:

• Acting as the named Registered Manager with the Care Quality Commission (CQC).

• Ensuring compliance with CQC regulations, professional standards and clinical governance requirements.

• Leading preparation for inspections, regulatory reviews and audits.

• Providing senior leadership for clinical governance, quality assurance and risk management.

• Overseeing safeguarding arrangements and supporting complex safeguarding decisions.

• Leading operational delivery across mental health contracts and services.

• Managing commissioner and stakeholder relationships, including NHS organisations, Integrated Care Boards and Local Authorities.

• Monitoring service performance, quality indicators, participant outcomes and contractual targets.

• Supporting business growth, contract retention, mobilisation and service development activity.

• Leading, developing and inspiring multidisciplinary clinical and operational teams.

• Driving innovation, continuous improvement and service transformation initiatives.

• Providing oversight of business continuity, governance and organisational risk. 

What's in it for you?

A competitive salary, flexible working arrangements and access to excellent development opportunities. You will also benefit from Reed in Partnership's comprehensive employee benefits package, including:

• 25 days annual leave plus statutory bank holidays
• Reed Pension Scheme
• Award-winning Management & Leadership training
• Professional and Personal Development Funds
• Bi-annual pay reviews
• Career development and progression opportunities
• The opportunity to make a genuine difference to individuals, communities and mental health outcomes across the services you lead

At Reed in Partnership, we live and breathe our values. We are fair, open and honest; we take ownership; and we work together to achieve the best outcomes for our colleagues, participants and partners.

Required Skills & Experience

We are looking for a senior leader with significant experience in mental health, healthcare or psychological services who can demonstrate:

• Significant operational leadership experience within mental health, counselling, psychotherapy, psychological wellbeing, healthcare, NHS or regulated health services.
• Experience managing multidisciplinary clinical and non-clinical teams.
• Experience operating within a CQC-regulated environment.
• Experience leading clinical governance, quality assurance, compliance or risk management functions.
• Experience managing safeguarding arrangements and complex safeguarding concerns.
• Experience building and maintaining senior stakeholder and commissioner relationships.
• Experience using performance, quality and outcome data to drive service improvement.
• Experience managing operational budgets, workforce planning and resource deployment.
• Experience leading organisational change, transformation or service mobilisation activities.
• Degree-level qualification or equivalent professional experience. 

Professional Registration (Essential)

Applicants must hold current registration, accreditation or professional membership with at least one recognised professional body, such as:

• British Association for Behavioural and Cognitive Psychotherapies (BABCP)
• British Association for Counselling and Psychotherapy (BACP)
• UK Council for Psychotherapy (UKCP)

Personal Attributes

You'll be someone who can demonstrate:

• Strong strategic thinking and leadership capability
• Excellent judgement and decision-making skills
• The ability to lead through change and complexity
• High levels of integrity and professional credibility
• A commitment to participant safety, quality and continuous improvement
• A collaborative and inclusive leadership style 

Desirable Qualifications

• Certified Clinical Safety Officer qualification

• NHS Digital Clinical Risk Management training
• DCB0129 and DCB0160 training
• Clinical Governance qualification
• Quality Improvement qualification
• Safeguarding Level 4 (or equivalent)

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.  We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.