IT Help Desk Technician

Description

  Position Summary

We are seeking a motivated and detail-oriented technician to join our campus IT team. This

entry-level role supports the setup, maintenance, and troubleshooting of printers, classroom

technology, help desk support, and support AVL systems across campus. The ideal candidate is a

quick learner with a passion for technology and a commitment to excellent customer service.

Essential Duties and Responsibilities

Printer Support

•  Install, configure, and maintain campus printers and multifunction devices
•  Monitor printer performance and manage consumables (toner, paper, etc.)
•  Respond to service requests and troubleshoot hardware/software issues working with print vendor for service issues

Classroom Technology

•  Assist with setup and maintenance of classroom equipment (projectors, smart boards,
• document cameras, etc.)
•  Support faculty and staff with technology-related classroom needs
• Perform routine checks to ensure classroom tech is functioning properly
• Structured cabling as needed to support classroom technology

AVL Systems

•  Assist with set up and operate audio/visual equipment for campus events, lectures, and
• presentations
• Assist with lighting and sound system configuration and troubleshooting
• Support live streaming and recording setups as needed

 Qualifications

•  High school diploma or equivalent required; associate degree or technical certification
• preferred
•  Basic understanding of IT hardware and software
•  Familiarity with printers, AV equipment, and classroom tech is a plus
• Strong problem-solving and communication skills
•  Ability to lift and carry equipment (up to 50 lbs.) and work in various campus locations
• Willingness to learn and grow within a dynamic team environment
•  A+ or Network+ Certifications is a plus

Requirements

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• ? Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• ? Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• ? Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• ? Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• ? Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• ? Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• ? Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• ? Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• ? Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
• ? Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

What We Offer

•  Hands-on experience in a collegiate IT environment
• Opportunities for professional development and training
• Collaborative and supportive team culture
•  Access to campus amenities and benefits
•  Educational discounts after 1 full year of service