Receptionist

Description

Position Summary:

The Receptionist is responsible for serving visitors and guests at Manna Church by greeting, welcoming, and directing them appropriately.  Provides general office staff support with a variety of clerical activities and related tasks.

General Responsibilities:

The Manna Church exists to glorify God by equipping His people to change their world.  As a Manna Church Staff member you are to assist in this vision by embodying the values and culture of Manna Church, by engaging within the local church, tithing, living a lifestyle consistent with our bylaws, and by modeling SERVE - See and Shape the Future, Engage and Develop Others, Reinvent Continually, Value Results and Relationships, and Embody the Values.

Essential Duties and Responsibilities:

• Return all communications within 24 hours (1 business day)
• Ensure Paylocity is up to date
  • This includes recording your own hours, approving your shifts by the 5th and 20th of each month, and requesting leave in a timely manner.
• Answer and direct incoming phone calls and emails, with politeness, clarity and ability to communicate information and details of calls with the Manna staff quickly and efficiently.
• Greet and assist visitors, walk-ins and appointments.
• Refer Benevolence process to the Dream Center:
  • Handing out Benevolence phone number.
  • Giving them the necessary information to contact the Dream Center/FayCares.
  • Be socially aware in speaking with individuals that are going through a crisis.
• Manna Care Intake:
  • Walk-ins/Call-ins 
  • Communicate with the on-call Team to ensure availability and to know where to direct emergent situations.
  • Sending Manna Care Intake forms
    • When requested, send the Manna Care Intake form link to the requestor’s email.
• Manna Church Community Store:
  • Assist with call-ins and questions regarding donations and store hours.
  • Remain up to date with store guidelines.
• Assist Central Administrative Coordinator in Guest Card entry:
  • Enter Guest Cards at the beginning of the week into ROCK-RMS (if not done from weekend)
  • Hispanic First Time Guest Cards, Salvation & Rock RMS Forms
    • Guest Cards - Hispanic Pastor will drop off Guest Cards on Mondays.  Enter:
    • Site: Servicio Espanol
    • Service Time: 12:30 PM
    • Once the guest and salvation cards are entered, put them into the Hispanic Pastor’s mailbox.
  • Mail out guest letters by mid-week.
• Assist Central Administrative Coordinator:
  • New Members Letters (after Pastor/Director has approved membership)
  • Baptism Certificates
  • Child Dedication Letters (after dedication)
  • Grief Share Mailouts (You will be tasked through ASANA for the monthly management of the mailouts/letters)
• Keep the coffee bar stocked and clean, including doing monthly inventory of kitchen supplies and purchasing necessary kitchen items for the 3rd floor. (such as: coffee cups, plates, utensils, napkins, creamers, etc.).
• Ensure coffee is fresh throughout the day.
• Check and stock 3rd Floor restroom needs bimonthly.
• Ensure that the plants (if any) in the lobby are regularly watered.
• Lock and unlock the elevator for open and closed hours.
• Assist Small Group Department with:
  • Screen/help small group calls by helping answer questions about small groups,via website or app, or helping bridge the gap between a leader and someone interested in a group.
• Manage Reception Desk Coverage Lunch Calendar with coordination of other Administrative Staff.
• Answer and/or forward [email protected] emails or any other corporate emails.
• Communicate updated information.
• Receive mail as needed and sign for packages.
• Assist with Data Entry as requested/needed.

Additional Duties

• Additional Duties tasked by Supervisor.

 Required Meetings:

• Staff Chapel 
• All Staff Meetings 
• Staff Mentoring as directed
• Growth Track/Staff
• Monthly Administrative Meeting
• FayCares Serving 1x Quarterly

Supervisor Responsibilities:

• None

Key software requirements:

• Microsoft Office
• Google Mail/Apps/Docs
• Rock RMS
• Paylocity Employee
• Asana
• Allworx Phone
• AXIS Camera Station
• Dropbox

Requirements

 Job Qualifications:

Experience as a receptionist would be a plus, but not required.  Will train as needed.

Spiritual Requirements:

• Regular involvement in Manna Church activities and events.
• Signed acknowledgement of Manna Church’s “Statement of Faith” 
• Signed acknowledgement to policies and procedures as stated in Manna Church’s employee handbook.
• Living out the spiritual principles outlined in the Employee Handbook; participation in a small  group; attending worship services; involvement in outreach; following Christ personally and passionately; sexual purity.