Executive_Ask HR

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an HR Operations Advisor to act as the first point of contact for employee HR queries, delivering accurate, timely, and customer-focused support through email, web chat, and online HR platforms. The role sits within HR Operations and focuses on resolving employee requests, maintaining service level commitments, ensuring high-quality administration, and contributing to continuous process improvement. This opportunity is based in Pune and reports to the Team Leader, AskHR.

## What you will do

• Provide first-line HR support and guidance to employees on HR policies, processes, and procedures through email, web chat, and online ticketing channels.
• Resolve employee queries efficiently while ensuring a positive employee experience.
• Liaise with relevant HR teams and stakeholders to follow up on outstanding requests and ensure timely query resolution.Deliver services in line with agreed Service Level Agreements (SLAs) and operational targets.
• Maintain high levels of quality, accuracy, and data integrity in all HR administration activities.
• Support audit requirements through accurate and compliant processing.
• Stay informed about updates to HR policies and processes and apply them consistently when assisting employees.
• Identify opportunities for continuous improvement to enhance service delivery and operational efficiency.
• Work collaboratively with HR Centres of Excellence and wider HR teams to ensure effective support for employees.
• Contribute to achieving team objectives and key performance indicators.

## Who you are

• Graduate in any discipline.1-5 years of professional experience, preferably in a customer service, HR operations, shared services, or employee support environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to communicate clearly and professionally with a diverse employee population.
• Good problem-solving abilities and the confidence to use judgement within established policies and processes.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple queries while maintaining service quality and meeting deadlines.
• Customer-focused mindset with a commitment to delivering an excellent employee experience.
• Comfortable working with defined processes, KPIs, and service levels.

## Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What’s in it for you

• Opportunity to build specialist knowledge of HR operations and employee lifecycle processes.
• Exposure to global HR policies, procedures, and operational best practices.
• Collaborative working environment with opportunities to work closely with HR Centres of Excellence and stakeholders.
• Experience working in a service-driven environment focused on employee experience and continuous improvement.
• Development of professional communication, stakeholder management, and problem-solving capabilities.
• Opportunity to contribute to service enhancements that improve employee satisfaction and operational efficiency.

## What skills you will learn

• HR policy and process advisory skills.
• Employee query management and case resolution.
• Service Level Agreement (SLA) management and performance delivery.
• Data quality, compliance, and audit readiness practices.
• Stakeholder engagement and cross-functional collaboration.
• Customer service excellence within an HR environment.
• Continuous improvement and operational efficiency methodologies.
• Effective written and verbal communication in a professional setting.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA

## Who we are

### Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2