Sr. Manager, Quality & Compliance

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Role Mandate:

Reporting to the Director, Product Quality Assurance, the Senior Manager is responsible and accountable for the management and execution of the Food Safety Importer of Record (FSIOR) Quality Assurance programs and team.

This role works collaboratively with product development, sourcing teams, vendors, managed service providers (MSPs), regulatory bodies, and other business partners to support our strategic objectives. As the technical expert, the Senior Manager ensures full compliance to Loblaw’s Quality Assurance and Food Safety standards and the Safe Food for Canadians Regulations (SFCR) requirements.

Accountabilities:

• Establish and maintain the framework and governance of the FSIOR programs to ensure full compliance with the Safe Food for Canadians Regulations (SFCR) import requirements and LCL policies, standards, and programs. Complete ownership of development and maintenance of programs and associated policies, procedures, standards, or practices.

• Oversee FSIOR managed service providers (MSPs), resolve operational challenges, monitor performance, provide feedback and implement corrective actions to maintain compliance and service quality indicators.

• Serve as the Technical Expert and Lead for FSIOR programs and platforms with oversight of data integrity and optimized functioning systems, proactively identifying and mitigating risks. Collaborate with internal and external IT teams to resolve technical issues, perform interface testing, improve operational efficiencies, and maintain system integrity.

• Lead SFCR compliance, licensing, and regulatory inspections or audits. Ownership of regulatory inspection non-conformance investigations and implementation of corrective/preventive actions.

• Responsible for the QMS and document control programs, including annual documentation reviews and updates, and directory maintenance. Identify and implement initiatives to streamline or simplify procedures and workflows in the FSIOR programs.

• Lead and empower an impactful team providing clear guidance, coaching, performance management, and opportunities for growth and development.

• Foster a culture of engagement and continuous improvement, identifying opportunities and collaborating with stakeholders to improve processes and efficiencies.

• This role offers the potential for expanded scope and new opportunities as the function and broader organization continue to evolve.

Role Requirements:

• University Degree in Food Science, Engineering, or a related scientific discipline.

• Minimum 6 years of progressive experience in a Quality Assurance leadership role within a food manufacturing or retail environment.

• Minimum 6 years of experience with FSMS (including HACCP), QMS, regulatory compliance (e.g. SFCR), and GFSI standards, with proven ability to apply this knowledge in a complex, fast-paced setting.

• Minimum 5 years of experience and demonstrated proficiency with systems such as ERP (e.g. SAP), Power BI, and data management platforms.

• Excellent project and time management skills to execute competing priorities effectively.

• Results-oriented individual who can work with a high degree of autonomy to deliver on commitments.

• Strong interpersonal skills and effective communicator (verbal and written) to build strategic partnerships, lead and influence cross-functional teams, vendors, and third-party service providers.

• Possess business acumen to connect quality initiatives to commercial outcomes and make sound, risk-based decisions that align with strategic business objectives.

• Solid critical thinking and problem-solving skills, with proven ability to lead root cause analysis and implement effective corrective/preventive actions.

• Highly organized with a strong focus on detail and accuracy.

• Willingness and ability to travel (locally, nationally, and internationally) as required.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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