Credit Control Officer

Our client, an FMCG company, is currently seeking to recruit a Credit Control Officer to join their team.

Reporting to the Credit Control Manager, the selected candidate will support the day-to-day operations of the Credit Control Department, ensuring the timely collection of outstanding payments. They will manage an assigned portfolio of receivables, whilst also assisting with the daily running of the department and contributing to improvements in work processes and practices.

Key Responsibilities:

• Managing an assigned portfolio of receivables, ensuring that customer balances remain within approved credit limits.
• Following up regularly on outstanding payments whilst maintaining a professional approach and a high standard of customer care.
• Keeping the assigned portfolio up to date through timely postings and accurate payment allocations.
• Reviewing customer accounts regularly and taking the necessary action to address overdue balances.
• Engaging promptly with defaulting debtors and initiating the legal recovery process where applicable, in line with company procedures.
• Ensuring that credit control procedures are consistently implemented and adhered to.
• Resolving internal and external queries efficiently.
• Ensuring that agreed credit arrangements are honoured.
• Supporting the Credit Control Manager in the daily management of the department, whilst contributing to process improvements and positively influencing the team.

Ideal Candidate Profile:

• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to handle payment discussions professionally.
• A structured approach to managing customer accounts and following up on outstanding balances.
• The ability to resolve queries efficiently whilst maintaining positive customer relationships.

Additional Requirements:

• The ability to work independently and collaboratively within a team.
• A proactive approach to improving work processes and practices.
• A customer-focused mindset, together with a firm and professional approach to credit control.