Senior Associate, Order to Cash, Irwin

Your Team's Impact

The Senior Associate, Order to Cash is responsible for managing the end-to-end order-to-cash process, including customer onboarding, billing, invoicing, payment application, collections, and account maintenance. This role serves as a key finance contact for customers and internal stakeholders, partnering closely with Sales, Customer Success, Accounting, Tax, and Collections teams to support revenue operations and deliver a positive customer experience.

What You'll Be Do

• Manage customer accounts throughout the order-to-cash lifecycle, ensuring accurate billing, invoicing, and payment processing.
• Serve as a primary point of contact for customer and stakeholder inquiries related to billing, payments, and account maintenance.
• Monitor accounts receivable, follow up on outstanding balances, and support collection efforts.
• Own and manage the Breach & Termination (B&T) process, including account reviews, payment follow-up, and coordination with internal teams.
• Support month-end, quarter-end, and year-end close activities, including reporting and churn analysis.
• Partner with cross-functional teams to resolve issues, improve processes, and support operational efficiency.
• Maintain accurate customer and financial records while ensuring compliance with company policies and procedures.

Required Skills:

• Bachelor's degree in Accounting, Finance, Business Administration, Commerce, or related field preferred.
• 3-5+ years of Experience in Order-to-Cash, Accounts Receivable, Billing, Collections, or Finance Operations.
• Strong understanding of billing, invoicing, payment application, and customer account management.
• Experience working with Maxio and Xero preferable 
• Knowledge of billing portals like Coupa, Oracle
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Demonstrated ownership, adaptability, and commitment to continuous improvement.

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 
• Career progression planning with dedicated time each month for learning and development. 
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 
• Learn more about our benefits here. 

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.