- Location
- Somerset
- Workplace
- Remote, Onsite
- Type
- Temporary
- Department
- Operations
- Closing date
- Yesterday
Description
Smart Meter Operations Analyst Client: Utility/ Water Sector Contract: 6 months- possibility to go perm Rate: £340 per day- Via an Umbrella company Location: Bath and regional offices Working Pattern: Minimum 3 days onsite per week- 2 days remote Vacancies: 2 A full driving licence and ability to travel between sites are essential. The Role We're looking for two Smart Meter Operations Analysts to join a newly developing team supporting its expanding smart metering programme. You will take ownership of operational issues, investigating meter connectivity and data problems, coordinating resolutions with suppliers and field teams, and supporting Customer Services with smart meter queries. This is a hands-on operational role rather than a pure data analyst position. You will need to identify problems, work with the relevant teams and ensure issues are followed through to resolution. Key Responsibilities Investigate smart meter faults, connectivity issues and data exceptions. Coordinate investigations and remedial actions with supplier partners , field teams and internal stakeholders. Monitor outstanding issues and ensure timely resolution. Support Customer Services and the launch of the new Smart Meter Customer Portal. Review operational data, KPIs and reports to identify recurring issues. Drive improvements in service performance and customer experience. About You Experience in operational support, service delivery, technical support, utilities or customer operations. Strong problem-solving and investigation skills. Confident communicating with stakeholders and suppliers. Able to manage multiple issues and take ownership through to resolution. Comfortable working with operational data and performance reporting. Smart metering or utilities experience is beneficial Location & Travel Minimum three days onsite per week, typically two days in Bath and one day at a regional office, potentially Salisbury, Blandford or Yeovil. **A full driving licence and ability to travel between sites are essential. Travel expenses are to be confirmed but expected to be agreed. If this is of interest apply now of send your CV to [email protected]