Medical Secretary Supervisor

Job Title: Medical Secretary Supervisor

Location: Leaders in Oncology Care (LOC), 95 Harley St, London, W1G 6AF
Full time: 37.5 hours per week

Shifts: 9am – 5pm

Hybrid working (after probation)
Permanent

We’re looking for a Medical Secretary Supervisor to join our team based at LOC.

As a Medical Secretary Supervisor, you will provide day-to-day leadership and management to a team of 16 Medical Secretaries and Senior Medical Secretaries. You will ensure the delivery of a high-quality administrative service that supports both consultants and patients throughout their care journey. You will play a key role in maintaining service standards, driving continuous improvement, supporting staff development, and ensuring the smooth running of the department.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a support role, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:​

• Lead, supervise and support a team of Medical Secretaries and Senior Medical Secretaries, acting as the main point of contact for the department.
• Plan, allocate and monitor workloads to ensure an efficient and effective service.
• Conduct regular one-to-ones, appraisals and performance reviews, setting objectives and supporting staff development.
• Support recruitment, onboarding, induction and training of new team members.
• Manage annual leave and staffing rotas to ensure appropriate departmental cover.
• Develop, implement and review departmental policies, procedures and service standards.
• Lead on continuous improvement initiatives, audits and process reviews to enhance service delivery.
• Manage departmental queries, complaints and escalations, ensuring a positive experience for patients and consultants.
• Ensure consultants' invoicing timesheets are accurate and submitted within agreed deadlines.
• Work collaboratively with consultants, patients and multidisciplinary teams to deliver a first-class service.

What you’ll bring:

• Previous experience leading or supervising an administrative or medical secretarial team.
• Experience working within a medical secretary function, ideally within private healthcare.
• Excellent organisational skills with the ability to prioritise workload for yourself and others.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Strong attention to detail and problem-solving abilities.
• A collaborative approach with the ability to motivate and develop others.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Secretariat Supervisor, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity