Premium Assist Consultant

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Managed Services is responsible for delivering accurate and timely billing on behalf of our managed customers.

You will play a pivotal role in ensuring the delivery of accurate and timely billing for our managed customers. This role requires a deep understanding of each Premium Customer's unique processes and requirements, allowing you to provide tailored recommendations for optimising their billing workflows. Your expertise will be crucial in evaluating end-to-end billing processes, identifying areas for improvement, and implementing best practices to enhance efficiency and profitability.

By acting as an extension of the client's billing department, you will build strong relationships with clients and their end user customers, ensuring their billing needs are met with precision and professionalism.

What you'll be doing

• Deliver accurate and timely billing for telecoms and IT services on behalf of Giacom’s clients.

• Act as an extension of the client’s billing department, providing invoicing and billing information to end users and customers.

• Ensure 'Metering and Billing' best practices are implemented and adhered to, maintaining up-to-date accreditation.

• Provide billing support to the Managed Services team, completing assigned tasks promptly and accurately.

• Maintain a high level of attention to detail to ensure the accuracy of billing.

• Proactively advise customers to maximise their profitability through billing process improvements.

• Set up procedures for order management, receiving, and processing orders to ensure accurate EU invoicing.

• Build solid relationships with customers to understand their business needs and with customer suppliers to raise queries.

• Provide detailed Profit and Loss reporting, highlighting areas of concern to customers.

• Analyse data to offer smarter buying solutions to increase profit margins.

Skills, Qualifications and Experience Required

• Experience in telecoms and IT service billing.

• Familiarity with metering and billing accreditation standards.

• Customer service experience, particularly in a billing or invoicing context.

• Flexible attitude, ability to perform under pressure.

What's in it for you?

• Remote Working (With occasional office visits as required)

• Investment in your future career with a variety of learning and development opportunities.

• No dress code - embrace the freedom to bring your whole self to work.

• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!

• A pension plan for your future.

• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.