Loan Processor

Description

Job Title: Loan Processor

Department: Loans

Reports to: Loan Processing Supervisor

Hours per Week: 38 – Hourly Position

Wage Scale: $24-$27/hr. 

Company Summary

Welcome to Financial Plus Credit Union (FPCU)- The Place that brings Dreams within Reach.

At FPCU, our mission is simple but powerful: Empowering people and communities to strive for more through knowledge, innovation, and service that brings dreams within reach. We are more than a financial institution. We are a growth engine for our members, our teams, and our communities.

We are a purpose-driven organization grounded in five values: represent with purpose, empower through knowledge, appreciate and accept, champion new possibilities, and help make things easier.

FPCU is a team of high performers who care deeply, support each other, work hard, and continuously push forward. We don’t just show up, we represent our purpose every day and every time we interact with our members and teammates. We invest in our people, challenge them to grow, and support them in becoming the best version of themselves.

Joining FPCU means leveling up your career. If you are someone who thrives in a fast-paced, positive, and purpose-driven culture, and you’re ready to grow with an organization that is actively evolving, we want you to join the team!

Position Summary

To assist members, non-members and indirect dealerships with loan requests applied both directly and indirectly, while providing clerical and administrative support needed to process and fund consumer loans

Essential Function and Primary Responsibilities

• Follows up with the Loan Officer to determine status.
• Processes approved loans and sets up date and time to close the loan and make disbursements.
• Obtain, verify and complete paperwork related to loans which may include title application, insurance documents, check stubs, etc. with an emphasis on accuracy, legitimacy and completeness of required documentation.
• Responsible for the timely processing of loan applications.
• Facilitates the loan process from application to closing by working directly with MSR, Loan team, dealerships and the members.
• Ensures that loan files contain documents with proper signatures, dates, and other relevant data.
• Process all post-disbursal modifications to loans in servicing, including adjustments to rate, amount and term, as well as insurance, warranty and GAP modifications.
• Maintains and communicates regularly with dealerships and members to support loan process with an emphasis on completing the loan.
• Confirms all processed loan documents are complete and accurate according to policies and requirements set out in regulation; makes certain each file is documented in accordance with written procedure.
• Present a professional and positive image of the Credit Union while identifying member needs and providing financial solutions with our products and services.
• Supports inbound dealership calls and messages via loan systems, contacts dealerships’ weekly/daily to follow up on deals and updates loan data in the credit union’s lending system.
• Respond to telephone and written inquiries regarding loan questions. Processes follow up letters and loan packets. Prepares and mails or emails correspondence to new and existing members.
• Identifies and acts to improve the group’s operating methods and procedures.
• Files loan documents with the appropriate agencies.
• Understand and be able to read and interpret credit bureaus.
• Expected to maintain monthly loan processing standards.
• Inputs and updates loan data in the credit union’s lending systems and assembles follow-up documentation for all loan types.
• Knowledge of different loan types, loan products, and the requirements that apply.
• Enforces compliance with all federal and state laws and regulations, including the Bank Secrecy Act (BSA), Patriot Act, and Office of Foreign Asset Controls (OFAC) requirements, and should request legal interpretation as necessary to identify compliance concerns.
• Adhere to applicable federal and state laws, regulations, and internal compliance with standard polices relevant to their roles and responsibilities.
• Perform other duties as assigned.

Requirements

Education & Qualifications

• 2 years of experience in loan processing, banking, or financial services.
• Experience with loan interviews and have a thorough understanding of the Loan Policy and Guidelines
• Proficiency with Microsoft 365 and relevant systems
• Must be bondable.

Preferred Qualifications:

• Experience working with indirect loans or dealership financing.
• Experience working with SYNC1
• Experience working with Symitar.
• Experience working with Adobe Acrobat.
• Understanding of credit reports and lending policy guidelines.

Skills and Abilities

• Ability to research and cross reference similar information to identify trends and proactively prevent loss
• Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA
• Candidate must be knowledgeable of Credit Unions’ product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership
• Must be highly detail oriented and accurate
• Working knowledge of M365 Software
• Must be able to work independently and collaborate with loan officers, MSR’s and dealerships to obtain necessary information
• Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions.
• Represents FPCU with professionalism and purpose, communicating with members through respectful and solution-focused verbal and written communications that support a member-focused experience.
• Engages in effective interpersonal communication, diplomacy, and collaboration skills to develop productive relationships, encourage cooperation, and support positive member and employee experiences. Maintains compliance with all applicable policies, demonstrating integrity, respect, and accountability while handling sensitive information and complying with FPCU policies, regulatory expectations, and confidentiality requirements.
• Ability to apply logistical reasoning, analytical skills, and professional judgment to define and solve problems with effective and compliant solutions.
• Adaptable, resilient, and comfortable navigating change in a fast-moving environment
• Embraces innovation and continuously seeks better ways to serve members and support teams

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work; sitting most of the time. May occasionally exert up to 10+ pounds of force.
• The noise level in the work environment is professional and typically moderate.

Additional Information

This job description is not a complete statement of duties and responsibilities. Responsibilities may evolve based on opportunities and development for business growth.

At Financial Plus Credit Union, everything we do is a commitment to representing, appreciating, and empowering every member and employee—every day, every time. If you are a high performer who is ready to grow, contribute, and be part of something bigger, we invite you to level up your career with us.