Collections Supervisor

MOS Code: 35M(Army); 8J000(Air Force); 0275(Marine Corps); 001810(Navy)

Education and Experience: High School Diploma or GED or higher and four (4) years of cashiering experience related to revenue collection.

Licenses and Certificates: Some positions may require a valid Texas Class "C" Driver's License by the time of appointment.

Under general supervision, supervise customer service personnel in the collection of various revenues in the municipal court, water utilities, tax office, or international bridges money room.

Plan, organize and direct, customer service related to collecting and disbursing of funds including taxes, permits, licenses, loans, service fees, user charges, fines, bond forfeitures, court costs, utility customer payments, and deposits, toll collections, parking meter revenue, and property taxes for other taxing entities. Maintain and schedule maintenance for remittance processor and extractors. Maintain and requisition for payment of service and maintenance contracts. Investigate, recommend, and implement new payment processing equipment. Review and issue refund authorizations. Involves: Establish work priorities, and distribution of work, monitor work progress, and advise subordinate staff of changes in applicable laws or regulations to ensure statutory, administrative, accounting, and audit requirements are satisfied. Establish the accuracy of deposits, oversee the correct posting of payments, adjust or cancel transactions made in error, and reconcile daily shortages or overages in the section. Manage petty cash. Transmit all collection records to the automated financial management system and/or specialized software for area of responsibility. Prepare monthly financial reports. Reconcile deposits and ensure daily receipts are deposited in a timely and secure manner. Conduct unscheduled audits of cash drawers and change funds.

Respond to unusual or complex inquiries or complaints from public officials, other departments, taxing entities, or the general public regarding payments, overpayments or other changes. Involves: Provide accurate information to inquiries either in person or by phone, research and personally respond to complex inquiries, and assist employees in responding to complaints or inquiries, including complaints from individuals who may be irate. Correspond with customers on various issues and maintain files.

Supervise and coordinate the daily work of senior cashiers, senior toll collectors, toll collectors, or customer service employees. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors' appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences.

Perform related duties as required. Involves: Perform duties of immediate supervisor, coworkers, or customer service personnel as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results and recommend appropriate solutions or options. Assist in coordinating the collection process for delinquent accounts, maintain accurate records, and prepare periodic internal or external reports including summaries of revenue collected or disbursed. Participate in safety committee meetings, assist in orienting new employees, maintain security systems, and provide backup to other positions as needed. Prepare and submit the fiscal year budget for the section.

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Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.