Supervisor - Full Time

Description

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities:

· Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.

· Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures

· Assist in the areas of merchandising, operations, sales and customer service

· Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.

· Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively

· Handle customer complaints and resolve issues in a timely and professional manner

· Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management

· Other duties assigned by manager

Requirements

· Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

· Proven experience in a retail/customer service environment

· Ability to train, coach, develop and motivate employees

· Demonstrate effective interpersonal, organizational and leadership skills

· Experience using a computer and handheld devices

· Strong analytical and problem-solving skills

· Knowledge of inventory management and merchandising techniques

· Ability to work flexible hours, including weekends and holidays

Benefits:

· Medical, Dental, Vision & Disability Insurance

· Bonus Plan

· Flexible Spending Plan

· 401(k)

· Paid Vacation

· Paid Holidays

· Paid Parental Leave

· Employee Discount