Assistant Department Manager (38 hours) - Oxford Street

JOB MISSION:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand.  Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door.  We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team! 

MAJOR ACCOUNTABILITIES: 

• Assisting the Senior Management team to develop department Strategy and drive Sales through team KPI’s 

• Support the Department Manager with Floor operations and results, HR matters, lead a team of 15+ Sales associates and follow their development in place via monthly 121s 

• Accountable to suggest commercial improvements across the department 

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store 

• Next line Manager after senior team to carry store responsibilities such open/close, store emergency evacuation and any others duties required by the management team. 

• Adhere to company’s policies and procedures 

• Perform other duties that as required from the management team 

REQUIREMENTS FOR SUCCESS: 

• Team Player 

• Proven experience in a supervisory or management position 

• Ability to lead and coach a team 

• Knowledge of retail KPIs 

• Previous experience in retail desirable  

• Demonstrate customer service skills 

• A passion for retail and sales 

• Desire to learn 

• Ability to perform basic maths and general retail operational processes 

• Understanding of POS register systems  

• Effective communication skills 

• Flexible work schedule including weekends and holidays 

ADDITIONAL BENEFITS: 

• Competitive compensation 

• Potential to earn more through our Retail Bonus Scheme 

• Great development opportunities  

• Inclusive working environments across all our European locations 

• Generous staff discount 

• Project involvement across our European region 

• Flexible uniform package