Manager - eServices and Innovation

Job Title

Manager - eServices and Innovation

Pay Rate Min to Mid Range

$125,496.00 - $156,864.00

Time Type

Full time

Summary

Under general direction, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities.  This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public.

Flexibility to achieve performance excellence in a telework arrangement. Flexibility to deliver services in a telework environment and supervise colleagues in a telework environment.

Description

Duties and Responsibilities:

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability

• Provides management oversight to responsible team through development of positive relationships focused on coaching and definition of objectives for professional growth

• Manages development of eServices applications within Bexar County, involving configuring, designing, developing, testing, documenting, training users and resolving problems as needed

• Maintains internal and external web presence and ensure availability of pertinent content; ensures web services are aligned with customer and community needs

• Develops and supports social media presence through the use of data and metrics with supporting strategies focused on increased engagement

• Ensures availability of critical geographical data through technology

• Establishes and directs the innovation program, to include charter and governance processes, with a focus on internal improvement and community engagement

• Provides internal education and awareness that supports a culture where innovation thrives

• Manages distribution of work and project assignments across functional teams

• Implements standards supported by reusable documented policies and procedures

• Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with management to incorporate new trends and developments in current and future solutions

• Develops and maintains business and strategic plans for assigned areas of responsibility, to include capacity planning, service offerings, strategic projects, and performance management

• Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility

• Establishes and implements individual and team priorities, performance goals and objectives

• Motivates, mentors, and leads team of direct reports to achieve high productivity, high quality, and develop effective business solutions

• Works with colleagues to review the operation and effectiveness of resourcing programs within the organization and contributes ideas for changes and improvements as appropriate

• Performs other related technology duties and projects as assigned

Minimum Qualifications:

• Graduation from an accredited college or university with a relevant degree, 7+ years of experience, or an equivalent combination of education and experience

• Must have solutions architecture, design, development and implementation experience

• Must have budget/financial management experience

• Must have PaaS, IaaS, BaaS, and SaaS experience

• Must have IT services management experience, with emphasis in knowledge of web, geographic information systems, and social media platforms

• Experience working directly with senior leadership on a regular and on-going basis

• Excellent skills in leadership and management; strong skills in organizing, customer service, and troubleshooting; strong interpersonal skills including excellent negotiation and facilitation; results oriented, self-starter, self-motivated, focus on goals, and demonstrate a sense of urgency and creative/innovative/forward thinking skills

• Ability to learn and train staff on industry best-practice software; ability to communicate well with multiple level audiences; ability to be a self-motivated and self-managed individual; ability to demonstrate leadership, problem-solving skills and team-building; ability to think creatively and strategically while handling difficult and complex issues; ability to anticipate future business needs and work closely with both business and technology vendors to implement solutions that meet business needs; ability to meet deadlines, connect and interrelate disparate ideas and thoughts, pay attention to detail, and work effectively with varying constituencies; ability to represent the County in a professional and effective manner; ability to operate mainframe and personal computer, and basic office equipment; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public

• Demonstrates technological intuitiveness

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• Required to be on call 24 hours

• May be required to work more than 40 hours during the workweek

• May be required to work weekends

• This position may need to satisfy the requirement of completing and passing an assessment during the employment process

Preferred Certification/License:

• Geographic Information Systems Certification

• ITIL or Equivalent IT Service Management Certification

Preferred Qualifications:

• Project Management Experience

• Application Architecture Experience

• Software Development Life Cycle Experience

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.