- Location
- San Diego, California, United States · published
- Type
- Full-time
- Department
- Engineering
- Seniority
- Manager
- Source
- Workable
Description
The Senior Customer Program Manager is responsible for managing customer requests, commitments, documentation, schedules, and action items across complex technical programs. This role serves as a key interface between customers and internal engineering, operations, project management, and legal teams.
Key Responsibilities
- Manage and prioritize customer requests, requirements, and commitments.
- Organize and maintain customer-provided documentation, specifications, contracts, and program information.
- Develop and maintain the high-level program schedule, including key milestones and deliverables.
- Review contractual documents and work with in-house legal counsel to understand and appropriately apply contractual requirements.
- Maintain a customer-facing action tracker, including owners, due dates, and status.
- Drive cross-functional teams to close customer and internal action items on time.
- Identify schedule, scope, contractual, and execution risks and escalate as appropriate.
- Coordinate customer meetings, document decisions, and communicate program status.
- Ensure customer expectations and commitments are clearly understood across the organization.
Benefits
Medical, Dental, and Vision insuranceFidelity 401(k) plan with 4% employer matching20 paid time off (PTO) days per year13 paid company holidays9/80 work schedule (every other Friday off)