Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Required Qualifications:

• 7+ years of End-2-End Project Management experience with at least 3+ years managing complex, end to end change
• Strong Program Management Skills, ability to lead a team and drive to results

• Knowledge of ITGPST Applications with a preference of understanding Global Channels & Treasury Technology application
• Proficient with GBT Change Management Policies and procedures including procedures for pre-QA/Inline QA, OTA, Steering, managing Financials and manage overall health of programs/projects
• Experience working with JIRA, Remedy, Release Manager, PPRT
• Extensive experience serving as the formal Project Manager within PPRT for multiple projects and programs
• Schedules and facilitates regular meetings to review progress and status, and ad hoc topical meetings; formulates agendas and documents minutes, action items. etc
• Ability to provide project status on deliverables or escalate issues to senior leaders and executives
• Ability to negotiate with multiple parties and find acceptable compromise
• Financial management including project level forecasting, service provider negotiations, contract management and change control adherence
• Experience with SAFe, Agile Planning, Continuous Planning, Program Increment Planning and scrum team engagement

Desired Qualifications:

• Bachelor’s degree 
• PMP Certification
• Familiarity with SAFe methodology
• Experience working in a financial industry

Skills:

• Consulting
• Problem Solving
• Program Management
• Project Management
• Reporting
• Collaboration
• Leadership Development
• Performance Management
• Presentation Skills
• Issue Management
• Oral Communications
• Process Design
• Process Performance Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40