Manager, Infrastructure Operations

Description

As a Manager, Infrastructure Operations, you will provide leadership, technical direction, operations oversight, and lifecycle management of Homesteaders’ core infrastructure services.  Your role will include being accountable for reliability, capacity, security, recoverability, and cost-effective operation of compute, storage, backup, network, and data center related infrastructure.  You will lead infrastructure engineering and operations while promoting automation, standardization, resilience, and modernization. 

Your responsibilities will include:

• Core Infrastructure Service Ownership: Provides leadership and technical direction for compute, storage, virtualization, backup, recovery, data center, server operating system, networking, and related infrastructure services.
• Architecture and Engineering: Translates business and technical requirements into resilient, secure, and supportable infrastructure designs aligned with architecture and security practices.
• Operational Health and Capacity: Monitors availability, performance, capacity, lifecycle, technical debt, and support trends and leads resolution of complex incidents.
• Reliability and Resilience: Improves reliability, fault tolerance, backup, restoration, and disaster recovery readiness and owns resulting remediation.
• Network and Connectivity Services: Oversees enterprise network, internet, remote connectivity, DNS, DHCP, load balancing, and related services.
• Infrastructure Automation: Promotes automated provisioning, configuration, patching, monitoring, and maintenance through scripting, orchestration, and infrastructure as code.
• Security Partnership: Works with Security to implement hardening, vulnerability remediation, privileged access, logging, segmentation, and patching requirements.
• Vendor, Asset, and Cost Management: Manages vendors, support agreements, warranties, renewals, assets, licensing, capacity investments, and cost optimization.
• Lifecycle and Change Management: Leads upgrades, replacements, migrations, maintenance, and decommissioning with appropriate testing, documentation, and communication.
• People Leadership and Planning: Coaches team members, manages workload and priorities, supports career growth, and contributes to IT strategy, budgeting, and roadmaps.
• Incident and Implementation Leadership: Leads major infrastructure incidents and participates in off-hours upgrades, maintenance, and recovery events as needed.

Requirements

• A bachelor’s degree in management information systems, computer science, information technology, or a related field. An associate’s degree in technology with two years of additional applicable work experience will be given subjective weight.
• 5+ years of progressive experience in enterprise infrastructure operations across server, storage, virtualization, backup, networking, or related technologies.
• Experience supporting hybrid IT environments, including on-premises infrastructure and integration with cloud services.
• Experience with lifecycle management, monitoring, patching, capacity planning, incident and problem management, and vendor support.
• Experience with backup and recovery, disaster recovery planning and testing, high availability, and infrastructure resilience.
• Working knowledge of infrastructure security, automation, scripting, configuration management, and infrastructure as code.
• Relevant Azure, VMware, networking, backup, Microsoft, Linux, ITIL, or comparable certifications are preferred. 

Pay and Benefits Summary:

Our benefits include: 

• An excellent schedule – office closes at 1 p.m. every Friday
• Annual profit sharing 
• 401(k) with company match with discretionary contribution 
• Company-sponsored group medical and dental insurance 
• Company-paid life insurance 
• Company-paid long-term disability
• Hybrid work environment 
• Paid holidays 
• Generous vacation time and sick leave 
• Paid parental leave 
• Casual dress year-round 

About Homesteaders:

Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.

We are currently hiring in AL, FL, GA, IA, IN, KS, LA, MI, MS, MT, NC, NE, OH, OK, PA, SC, TN, TX, UT, VA, WI, WV.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.