Public Area Attendant PM (Full Time) - The Ben Hotel

Why us?

 

At The Ben, West Palm Beach, every corner tells a story, and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

 

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination, it's a place where exceptional hospitality comes to life. As a Public Area Attendant, you play an essential role in creating the captivating first impressions and immaculate spaces that define our hotel. Your attention to detail, proactive care, and pride in your work ensure that our lobby, lounges, corridors, and public spaces remain welcoming, pristine, and impeccably maintained at all times.

 

This role is about more than maintaining public spaces. It's about creating an atmosphere where guests and team members alike feel inspired, comfortable, and cared for. From upholding the highest standards of cleanliness and presentation to thoughtfully managing high-traffic areas and assisting guests with a warm smile, you’ll help deliver the elevated service our property is known for. Every space you care for reflects The Ben's commitment to luxury, quality, and unforgettable hospitality.

 

Learn more about our collection of experiences:

The Ben West Palm — https://www.thebenwestpalm.com/Proper Grit — https://www.propergrit.com/Spruzzo Rooftop — https://www.spruzzowestpalm.com/The Ben Events — https://www.thebenevents.com/

 

 

Job Overview

 

As a PM Public Area Attendant at The Ben, you play a vital role in maintaining a pristine, elegant, and welcoming environment throughout all public spaces during our busiest evening hours. Working the PM shift, you are responsible for maintaining the cleanliness, presentation, and high standards of our lobby, lounges, hallways, restrooms, and guest areas as day transitions to night. Through your proactive attention to detail, efficiency, and commitment to excellence, you ensure every evening guest, diner, and visitor enjoys an exceptional experience, directly supporting the hotel's reputation for outstanding hospitality.

 

Success in this role requires a strong work ethic, self-motivation during evening operations, and a genuine commitment to delivering a memorable guest experience. By consistently maintaining Marriott and The Ben's standards of cleanliness and professionalism throughout the evening shift, you contribute directly to guest satisfaction, operational excellence, and the overall success of the hotel.

 

Responsibilities

• Maintains parking lot and public space cleanliness.
• Complete daily, weekly and quarterly cleaning checklists.
• Dust and polish furniture, fixtures, thresholds, base boards, railings, elevators, stairwells and windowframes.
• Vacuum and spot clean carpeting, upholstery and drapery. Remove any gums from surfaces.
• Clean and shine all glass and metal surfaces.
• Empty all materials from trash receptacles and polish. Replace trash bags if used. Remove trash todumpster.
• Clean offices as assigned.
• Clean public restrooms and stock with supplies.
• Clean public and service elevators (inside and out).
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed.
• Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
• Notify housekeeping leadership, maintenance department or MOD of malfunctioning equipment,supplies needed or damage to floor covering, upholstery
• Attends all departmental meetings in person in order to enhance communication and gain knowledge ofproducts, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely andknowledgeable information in order to provide customer service.
• Follow all safety guidelines to ensure safety and protection of self, associates and guests.

 

Qualifications

Education/Formal TrainingNo formal education required

ExperienceNone required. Previous experience in upscale hotel preferred

Knowledge/Skills

• Ability to meet standard appearance.
• Ability to meet cleaning standards.
• Basic understanding of cleaning methods, cleaning implements and chemicals

Physical DemandsThe physical demands described here are representative of those that must be met by an associate tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

• Lifting cleaning supplies -30 lbs., pushing and pulling equipment -30-50 lbs., carrying supplies -30 lbs. (Alldone frequently during shift).
• Bending to start machines and load chemicals -done frequently during shift.
• Must be able to be on feet and walk behind floor care equipment for full shift. Continuous standing may be required
• No driving required.

EnvironmentProlonged strenuous physical activity in indoor climate-controlled environment. Excessive heat andhumidity in laundry. Inside 80% of shift. Inside 80% of shift.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)