- Salary
- $90k – $120k/yr
- Location
- Odessa, Texas, US
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Education
- Associate
- Source
- BetterTeam
Description
Ready to turn your skills into a career you love? At OTC, being a Municipal Customer Service Advisor means more than providing support—it’s about growing, earning, and building your future. Whether you’re just starting out or bringing years of experience, if you’re hardworking and eager to learn, we want you on our team.
What You'll Do:
- Serve as the primary customer contact for municipal accounts regarding service requests, repairs, equipment orders, and project updates.
- Respond to customer inquiries via phone, email, and in-person meetings in a timely and professional manner.
- Coordinate service activities, repair schedules, and project timelines with operations and field service teams.
- Prepare and process quotations, proposals, work orders, and purchase orders.
- Monitor project progress and proactively communicate status updates to customers.
- Review bid documents, specifications, and contract requirements for municipal projects.
- Assist customers with product selection, service recommendations, and equipment replacement options.
- Collaborate with sales representatives and project managers to support business development initiatives.
- Maintain accurate customer records, project documentation, and CRM data.
- Ensure compliance with municipal purchasing procedures and contract requirements.
- Participate in customer meetings, site visits, and project review discussions as needed.
- Maintain a safe and clean work environment, complying with company and industry safety regulations.
What You’ll Need:
- Associate's degree in Business, Engineering Technology, Project Management, or a related field preferred. Equivalent combination of education and relevant experience will be considered.
- 3+ years of customer service, project coordination, inside sales, service administration, or account management experience.
- Experience supporting municipal customers, utilities, water/wastewater facilities, or industrial service operations preferred.
- Technician or Maintenance experience with rotating equipment, pumps, motors, controls, or mechanical systems is highly desirable.
- Basic computer proficiency required, including Microsoft Word and Excel for documentation, data entry, and inspection reporting.
- Prolonged periods of sitting and working on a computer.
- Ability to occasionally visit customer facilities and job sites.
- Ability to lift up to 25 pounds occasionally.
Why Join OTC Industrial Technologies?
- Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
- Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
- Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
- Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.
Learn more about OTC here: About Us | OTC Industrial Technologies
Skills
ExcelComplianceCustomer ServiceProject Management