Inside Sales Support

Responsibility:

• Sales Performance Enhancement: Collaborate with Account Managers (AM) to drive sales performance.
• Pipeline Management: Track and support opportunity pipelines, including gathering feedback on sample orders and quotations.
• Administrative Support: Perform administrative tasks to assist Account Managers.
• Forecasting: Enter forecast data accurately.
• Documentation Management: Handle customer documents and respond to Requests for Information (RFIs).
• Sales Contracts: Enter, monitor, and modify sales contracts and price agreements, including consignment agreements and inventory tracking.
• Customer Communication: Manage customer notifications effectively.
• Overdue Management: Proactively manage overdue payments to support cash flow, resolve dispute cases, and handle order blocks due to overdue payments or credit limit issues.
• Prepayment Handling: Manage prepayment orders with customers after 10 days.
• Invoice Processing: Handle invoice cancellations and corrections.
• Credit/Debit Notes: Request and approve credit and debit notes, including returns.
• Customer Data Maintenance: Maintain and update customer master data.