- Location
- Mandarin Oriental, Jakarta, Indonesia
- Type
- Internship
- Department
- Retail
- Seniority
- Internship
- Closing date
- Today
- Source
- Workday
Description
About the Job
Based at Mandarin Oriental, Jakarta, the Restaurants, Bars & Experiences Intern will support the hotel’s Restaurants, Bars & Experiences operations in delivering exceptional dining experiences and maintaining Mandarin Oriental’s high service standards. This role focuses on operational support, guest service excellence, and coordination across RB&E outlets to ensure smooth daily operations.
The Restaurants, Bars & Experiences Intern reports to the RB&E Manager and works closely with Outlet Managers, Supervisors, and Service Teams across Restaurants, Bars & Experiences Outlets.
As Restaurants, Bars & Experiences Intern, you will be responsible for the following duties:
Restaurants, Bars & Experiences Operations Support
- Assist in daily operations of restaurants and/or banqueting services.
- Support service teams in delivering high-quality guest experiences.
Administration & Coordination
- Assist with basic administrative tasks related to RB&E operations.
- Support inventory tracking, requisitions, and outlet documentation.
- Coordinate with kitchen and service teams to ensure smooth service flow.
Guest Experience & Communication
- Interact professionally and courteously with guests, responding to basic inquiries and requests.
- Support the team in handling guest feedback and service recovery when required.
- Communicate effectively with colleagues to ensure seamless operations.
Learning & Development
- Learn about Restaurants, Bars & Experiences service standards, menu knowledge, and hygiene practices.
Additional Responsibilities
- Perform other operational or administrative tasks as required to support the Restaurants, Bars & Experiences department.
As Restaurants, Bars & Experiences Intern, we expect from you:
- Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Culinary Arts, or a related field.
- Strong interest in Restaurants, Bars & Experiences operations and hospitality service excellence.
- Good command of English with basic communication skills.
- Positive attitude, willingness to learn, and ability to work in a fast-paced environment.
- Well-groomed, disciplined, and able to work flexible shifts, including weekends and public holidays.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.
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