Operations Manager (Maternity Cover)

Application Deadline: 9 October 2026

Department: Operations

Employment Type: Fixed Term Contract

Location: South Africa

Compensation: R40,000 - R45,000 / month

Description

The Role

• Run point on the support inbox in Intercom, across three types of traffic: workers, hirers and new enquiries
• Handle the everyday worker queries: verification status, cancellations, ratings and timesheet disputes
• Handle the everyday hirer queries: timesheet corrections, no-show charges, feedback on workers
• Follow the existing processes and saved answers, and use judgement where they run out
• Escalate to the founder anything with an HR, health and safety or legal angle, plus commercial requests such as new customers, licences and feature requests
• Pass bugs to the CTO and follow them through
• Spot and act quickly on anything that stops a shift going live, such as a failed push from a scheduling integration. These are the genuinely time-sensitive tickets
• Keep response times in line with the current standard, which averages around three working hours. Most other queries can wait up to 24 hours without harm

• Manually review worker applications. Limber deliberately does not use AI to screen people
• Decide whether each applicant is approved, approved for entry-level roles only, or declined
• Handle the small amount of right-to-work admin for edge cases that are not verified automatically
• Build speed over time. This is fast, repetitive work and is expected to be slow at first

• Run the payroll process, which is largely automated: uploads, checks and working through the payroll system. Limber is moving from Paycircle to PayCaptain
• Action items arriving by post through the scanned mail inbox, such as applying an attachment of earnings order to a worker
• Support the monthly management accounts and the bookkeeper, including keeping track of bad debt
• Deal with failed payments

• Administrative support onboarding new enterprise customers, such as setting up additional sites in Limber's system

• Full-time, remote, based in South Africa
• Fixed-term contract covering 2027, starting at the beginning of January 2027
• Working hours: UK business hours, Monday to Friday
• Weekends: one triage check-in across the weekend, to catch anything urgent between Friday and Monday. Any time spent on it is taken back during the following week
• Tools: Intercom, Limber's internal operations dashboard, payroll software (Paycircle, moving to PayCaptain)
• This is a 12-month maternity cover. It suits someone who wants a defined year-long role, not a route into a permanent position

The Person

• Several years into their career, and has already proven themselves a safe pair of hands in a previous role with real autonomy over organising difficult, messy work
• Mature and self-reliant. Comfortable being given a set of outcomes and left to deliver them
• Fast, with good judgement about where precision matters and where done is better than perfect
• Operational background in a busy, detail-heavy environment. Direct marketplace or hospitality experience is not required. Customer service, logistics, payroll, HR or operations coordination are all relevant
• Strong written English with a natural, friendly tone. Neither stiff and over-formal nor too casual
• Trustworthy and discreet. The role has access to financial systems and deals with sensitive complaints
• Confident moving quickly between several software tools
• Owns mistakes and raises problems early
• Motivated by getting things done rather than by title or profile
• Genuinely motivated by a fixed 12-month role

Benefits Through Marketing Pros