(USA) Digital Coach

Position Summary...

What you'll do...

The Digital Coach is an operational and people leader responsible for driving the overall success, efficiency, and customer satisfaction of the store’s digital fulfillment operations (Online Pickup & Delivery / Delivery from Store). This role oversees end-to-end digital operations—including picking, staging, dispensing, and delivery staging—while actively recruiting, developing, and leading a high-performing team of digital associates. As an integral member of the store’s salaried management team, the Digital Coach champions Walmart’s core values, promotes continuous learning and technology adoption, and ensures strict adherence to quality, safety, and compliance standards.

Key Responsibilities

1. Talent Acquisition, Development & Team Leadership

• Recruit & Staff: Proactively recruit, interview, hire, and onboard qualified associates to fulfill staffing needs and support ongoing digital sales growth.
• Train & Mentor: Oversee structured training programs for digital processes, equipment handling (handhelds, carts, totes), quality picking, cold chain compliance, and fast, friendly dispensing.
• Performance & Supervision: Assign daily duties, conduct coaching sessions, provide actionable feedback, and administer performance appraisals.
• Culture of Belonging: Foster an inclusive work environment where every associate feels seen, valued, supported, and motivated to succeed; actively champion the Open Door Policy.
• Recognition & Retention: Regularly acknowledge associate milestones, celebrate operational wins, and create clear development pathways for frontline associates.

2. Operational Planning & Execution

• Daily Workflow Management: Coordinate, complete, and oversee all shift-level digital fulfillment activities, ensuring orders are picked, prepped, and dispensed within target cycle times.
• Goal Setting & Accountability: Set clear shift objectives, track progress across key digital metrics (e.g., On-Time Pick [OTP], First-Time Pick Rate [FTPR], Pre-Sub, Dispense Wait Times), and hold team members accountable for results.
• Cross-Functional Collaboration: Partner closely with store coaches and team leads across Fresh, Consumables, and General Merchandise to resolve on-floor availability bottlenecks and improve inventory accuracy.
• Process Improvement: Identify root causes of operational friction, eliminate waste, and implement continuous improvements to streamline the digital fulfillment pipeline.

3. Customer Experience & Business Acumen

• Customer-First Mindset: Deliver an exceptional digital shopping experience that adapts seamlessly to how, where, and when customers shop.
• EDLP & EDLC Stewardship: Apply Everyday Low Price (EDLP) and Everyday Low Cost (EDLC) business principles to all operational plans, balancing cost control with service speed.
• Data-Driven Decision Making: Leverage digital reporting tools, metrics dashboards, and analytical insights to anticipate peak order volumes, allocate labor efficiently, and balance short- and long-term priorities.

4. Ethics, Compliance & Regenerative Operations

• Policy Compliance: Ensure total compliance with company policies, wage and hour guidelines, associate safety standards, and food safety/cold chain protocols.
• Ethics & Integrity: Model the highest ethical standards, maintain transparency, and act with humility, fairness, and self-awareness in all interactions.
• Regenerative Mission Support: Contribute actively to building a regenerative company by reducing food and packaging waste, supporting local community giving, and promoting sustainable business practices.

Core Competency Framework

Respect the Individual

• Builds High-Performing Teams: Welcomes and leverages diverse perspectives, ideas, and backgrounds to build a cohesive, empowered team.
• Impactful Communication: Communicates clearly, energetically, and constructively to influence, align, and motivate associates across shifts.
• Empowerment & Advocacy: Develops associates to unlock their full potential and routinely celebrates individual and collective accomplishments.

Act with Integrity

• Uncompromising Standards: Upholds and promotes company ethics, legal compliance, and operational standards across all digital activities.
• Accountability: Holds oneself and team members responsible for commitments, behavioral expectations, and operational outcomes.
• Selfless Leadership: Demonstrates humility, honesty, self-awareness, and fairness in daily decision-making.

Serve Our Customers and Members

• Customer-Centric Execution: Prioritizes customer satisfaction at every stage of the fulfillment journey, ensuring high substitution accuracy and rapid order handoffs.
• Stakeholder Balance: Considers the holistic impact of operational decisions on customers, associates, suppliers, and the broader community.

Strive for Excellence

• Curiosity & Calculated Risk-Taking: Displays an active appetite for learning, experiments with smart workflow adjustments, and views setbacks as coaching opportunities.
• Technology Adoption & Change Leadership: Drives associate adoption of new fulfillment tools, hardware, and system enhancements, guiding the team smoothly through operational changes.

Qualifications & Requirements

Minimum Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ years of supervisory or leadership experience in retail, digital fulfillment, e-commerce operations, logistics, or related environment (or successful completion of a company leadership development program).
• Demonstrated ability to communicate effectively, manage competing priorities, and lead diverse teams.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, Retail Management, or a related field.
• 2+ years of management experience in high-volume omni-channel retail or digital order fulfillment.
• Strong track record of talent development, associate retention, and key performance indicator (KPI) turnaround.
• Proficiency in digital retail inventory systems, handheld terminals, and data analytics tools.

Physical Demands & Working Conditions

• Ability to navigate the sales floor, backroom, and dispensing areas continuously throughout an assigned shift.
• Ability to occasionally lift, push, and maneuver totes, merchandise, and staging equipment up to 50 lbs.
• Flexibility to work varying shifts—including early mornings, evenings, weekends, and holidays—to support digital retail operations and peak customer demand windows.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $65,000.00 - $100,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
- Complex Structure (based on external factors that create challenges)

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State Pay Differential:

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This job has an additional differential to meet legislative requirements, where applicable.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

3285 HENRY ST, MUSKEGON, MI 49441-4019, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.