AI Product Builder

Zopa

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Location: London
Workplace: Hybrid
Department: AI Banking
Source: Lever

Description

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

At Zopa, we're building AI Banking: an intelligent, conversational experience that lets customers do almost anything with their money just by asking. Move money, split a bill from a photo of a receipt, find a payment from last year, understand where their money went, freeze a card or set a savings goal. It is live to customers today and on its way to becoming the primary way people interact with Zopa.

Underneath it sits a platform we have built ourselves: an agentic loop, MCP-based tools, memory, a generic front end and an evals framework. Because that platform exists, the work has changed shape. A new customer experience is often a prompt change, a tool definition and a set of evals, not a quarter of engineering. One person with good judgement can now design, build and ship an entire experience.

That has created a role that does not really exist yet in most companies and sits between product and engineering. As an AI Product Builder, you will own a customer problem end to end and build the answer yourself on our platform, with AI doing most of the typing.We are a small team with a lot of autonomy, shipping fast in one of the most heavily regulated industries there is. If the idea of having your own agentic banking experience in front of hundreds of thousands of customers within weeks appeals to you, read on.

Skills

Compliance