Sr. Manager - NA Service

Role: Sr. Manager - NA Service

Location: Kolkata

Full/ Part-time: Full time 

About Carrier:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role:

The role involves managing dealer service operations, service delivery, and coordinating with the revenue team to maintain system data and dealer submissions. The candidate will handle BOQ (Bill of Quantity) and finance-related activities.The role also includes managing key accounts while collaborating with other team members.

Role Responsibilities:

• Financials - Ensure to achieve the branch revenue numbers, maintain desired margin percentage, Receivable management to ensure overall desired growth for the branch.

• Service Delivery - Call Management - Regular review of branch calls with relevant stakeholders to ensure minimum 85% in TAT Closure.

• Service Delivery - PM Management - Regular review of with relevant stakeholders to ensure 100% PM Call closure within defined timeline both in field and system.

• Service Delivery - Spare Part Management - Ensure branch and dealer based MSL. Regular connect with Spare Parts team to ensure timely spare delivery to create customer delight.

• Service Delivery - Dealer Management - Continuous engagement with dealers, do RECO and closure of issues with them to motivate them for better services.

• Service Delivery - Customer Management - Periodic in person meetings, reply on mails within reasonable time.

• Employees - Retain and promote good talent. Skill development of teams to ensure productivity gains.

• Values - Ensure to follow Ethics and Compliance policies of the organization.

• EH&S - Promote and practice EH&S culture within and outside organization.

Role Purpose:

• The candidate will work as branch service manager for National Account customers which will give experience to handle branch P&L with BTB customer handling experience.

• The job role includes managing the state of West Bengal & Sikkim for all NA customers.

• A team of 1 person will report as of now.

Minimum Requirements:

• BE / B-TECH Degree is preferred.

• 10 years' experience in field service.

• Proficiency in MS Office.

Benefits 

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. 

Equal Treatment and Non-Discrimination 

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.    

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Use of AI in Recruitment 

Technology enabled tools may support parts of the recruitment process, with oversight by people. 

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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