Customer Care Champion

Description

Become the Best Part of PMP Management! 

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Customer Care Champion, for our Valencia Division.

Who We Are

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. 

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.  

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms: 

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Customer Care Champion is primarily responsible for taking inbound customer service (& related) calls from various sources including homeowners, tenants, Community Managers, and local vendors that service our communities. The Customer Care Champion is responsible for a multitude of inquiries including (but not limited to) Billing and Statement inquiries, Community Rules Review, Work-Orders/Repairs, complaints, HOA violations and other HOA/property management related tasks.

Position Duties:

• Communicate with customers in person, via phone and email
• Answer a variety of inbound calls from customers, team members, as well as various partners in the property management environment and updating the computer system during each of keep systems up to date
• Navigate various systems to field questions that callers may have regarding billing, statements, fees, HOA rules, repairs and other property management related inquiries
• Become an HOA expert and understand each customer’s needs to provide real, effective solutions and deliver extraordinary customer care.
• Building strong working relationships with internal and external partners through consistently effective communication and teamwork.
• Other duties as assigned.

Required Qualifications:

• High School Diploma or GED required
• Previous call center or customer service experience required – this is the primary focus of our organization
• Ability to multi-task in a fast-paced environment
• Motivated and self-starter
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, Outlook, and Windows

Knowledge, Skills, and Abilities:

• Excellent computer abilities to navigate our care systems, as well as the Microsoft Office
• Strong problem-solving skills
• Basic data-entry and typing skills
• Basic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Schedule flexibility to work 40 hours per week Monday-Friday
• Ability to effectively communicate in a respectful and assertive manner
• Willingness to submit and pass a background check
• Ability to feel comfortable sitting for most of an 8 hour shift