- Salary
- $70k – $73k
- Location
- USPIS - Washington, DC, United States of America
- Type
- Full-time
- Department
- Customer Service
- Education
- Bachelor
- Source
- Workday
Description
Title: Victim Services Support Specialist
Location: Washington, DC
Security Clearance: MBI, Moderate Risk Investigation
Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent
Salary: $70,000-73,000/Annually
Division: Mail Fraud
Level: ISA I-C
About KACE:
KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.
At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance.
We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.
The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!
Job Summary:
The U.S. Postal Inspection Service (USPIS) protects postal customers by safeguarding the nation’s mail system through the effective use of prevention, mail screening, and investigative programs. The Victim Services Support Specialist will provide basic telephone-based “victim services” and execute procedures to identify and remove mail associated with fraud schemes.
Essential Functions and Responsibilities:
- Knowledge of community resources and agencies that serve victims of crime.
- Ability to establish and maintain effective working relationships with other professionals, federal, state, and local agencies, victims, attorneys, law enforcement agents, and representatives from non-governmental service agencies;
- Experience providing Victim Services desired in support of civil and/or criminal investigations desired.
- Ability to converse with potential elderly victims telephonically.
- Ability to communicate orally and in writing is sufficient to express thoughts and ideas to a variety of people.
- Proficiency conducting research on the internet and commercial as well as public databases.
- Ability to work with minimal direct supervision.
- Experience supporting the preparation of a final work product.
- Proficiency with Microsoft Excel, Access, Word, Teams, and SharePoint.
Work Duties and Tasks:
Victim Coordination and Assistance
- Initiate contact with victims to obtain their cooperation in resolving suspect fraud mailings. Provide support and advice to resolve financial and logistical issues associated with being a victim of crime. This includes but is not limited to: referrals for victim services such as counseling and support groups, assistance with crime victim compensation applications, providing restitution information, coordinating the USPIS verification of victimization for state compensation program officials, transition of victim assistance responsibilities to the United States Attorney, Victim-Witness Coordinator following indictment.
Planning and Preparation
- Complete assigned tasks to ensure completion within required time frames to support the criminal or civil investigation, as appropriate; assist Postal Inspectors with developing intelligence for criminal investigations; prepare initial investigative research; compile basic background information to include, but not limited to, researching all pertinent records and other data.
Reporting Responsibilities
- Responsible for documenting and reporting interactions and conversations with victims. Generating reports that present clear and concise representations of the information gathered; and disseminating information as required by the assigned task(s).
Minimum Qualifications & Skills:
- A Bachelor's degree from an accredited college or university in behavioral or social science, or a discipline related to the victim assistance field, including but not limited to: Criminal Justice, Social Work, Counseling, Human Services, or Psychology is desired.
- A minimum of 5 years work experience, preferably in the field(s) of Victim Services or Social Work.
Clearance:
Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements/Background Investigation Requirements:
- Must be a U.S Citizen or Legal Permanent Resident.
- Favorable credit check for all cleared positions
- Successfully passing a background investigation including drug screening.
- Residency requirement - 3 consecutive years in the last 5 years.
Physical Requirements/Working Conditions:
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
- Climbing/Stooping/Kneeling: 10% of the time.
- Lifting/Pulling/Pushing: 10%
- Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
