Operations Center Director

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At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is looking for an amazingly talented Operations Center Director to join our team!

The Director of Operations Center is a supervisory leader responsible for managing the daily activities and performance of the operations center staff, with a focus on logistics and sustainment operations within the US Pacific Command (PACOM) area of responsibility. The Director provides direct supervision, coaching, and development to team members, fostering a high-performance culture and ensuring operational excellence in a dynamic, multinational environment.

What You’ll Be Doing

• Supervising and developing operations center managers, supervisors, and staff
• Setting performance expectations, conducting reviews, and providing feedback
• Overseeing staff scheduling, shift coverage, and resource allocation
• Leading recruitment, onboarding, and training for new staff
• Ensuring compliance with organizational policies, PACOM directives, and regulatory requirements
• Fostering a positive, high-performance work environment
• Communicating clearly and proactively with internal and external stakeholders regarding requirements, constraints, and statuses
• Writing concise reports, briefings, and correspondence for all levels of the organization
• Developing and maintaining KPIs, dashboards, and performance reports; recommending corrective actions and process enhancements
• Identifying risks (security, schedule, regulatory, environmental) and supporting mitigation strategies and contingency plans
• Coordinating and monitoring logistics operations, including supply chain management, transportation, inventory control, and distribution
• Managing multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)
• Leading logistics and sustainment efforts during emergencies or contingency operations
• Collaborating with cross-functional and multi-cultural teams, including military, civilian, and international partners
• Supporting mission-critical operations that contribute to US national security and international partnerships

What Skills You Bring

• Bachelor’s degree in supply chain management, Logistics, Transportation, or a related field (master’s degree a plus)
• Equivalent military or industry experience may be considered
• Minimum 10 years of relevant operations and logistics management experience
• Ideal candidate will have at least 3 years in a supervisory or leadership role within the PACOM area of responsibility
• Experience supporting DoW/DoD, federal agencies, or large program operations (deployment, sustainment, base operations, or contingency support)
• Demonstrated experience with multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)
• Proficiency with TMS, ERP, and related logistics tools (eg, SAP, Oracle, JDA/Blue Yonder, MercuryGate, or similar)
• Advanced skills in Excel and data analysis; familiarity with visualization tools (eg, Power BI, Tableau) is an asset
• Ability to interpret contracts, tariffs, routing guides, and service agreements
• Strong organizational skills and attention to detail; able to manage multiple movements and priorities simultaneously
• Demonstrated ability to write clear, concise reports and correspondence; communicate effectively up and down the chain of command; proactively engage internal and external stakeholders
• Strong supervisory, leadership, and conflict resolution skills
• Experience with logistics management systems, operations center technologies, workforce management tools, and performance analytics
• Must possess a current/active Secret clearance or higher

What Desired Skills You’ll Bring

• Military experience in logistics, operations, or sustainment roles
• Supervisory or management certifications (eg, SHRM, Six Sigma, PMP); logistics or PACOM-related training or certifications
• Problem-solving mindset with the ability to work under pressure and adapt to changing mission requirements
• Ability to work effectively in cross-functional and multi-cultural teams, including military, civilian, and international partners
• A desire to contribute directly to mission-critical operations that support US national security and international partners
• Ability to work within a collaborative, fast-paced environment with opportunities to influence logistics strategy and innovation
• Familiarity with PACOM operational protocols and regional considerations

Security Clearance Requirement:

An active Secret security clearance is required for this position.​

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: $148,300.00 - $266,900.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.