OTC Team Leader

Join Aptiv's Global Business Services organization and play a key role in protecting cash flow and supporting business growth. As an OTC Team Leader, you will help shape the performance of our Collections & Disputes function, drive operational excellence, and make a direct impact on customer experience and financial results. 

Your Role 

As an OTC Team Leader, you will lead a team responsible for Collections and Dispute Management activities within the Order-to-Cash process. You will ensure timely collection of receivables, effective resolution of customer disputes, and delivery of high-quality services aligned with global standards. 

In your daily work, you will: 

• Lead and support a team of Collections & Dispute Analysts, fostering a high-performance and customer-focused culture. 

• Monitor team performance through KPIs, SLAs, and daily operational reviews. 

• Drive collection effectiveness and oversee the timely resolution of customer disputes. 

• Coordinate workload, priorities, month-end activities, and process escalations. 

• Partner with Finance, Sales, Customer Service, and external customers to resolve complex issues. 

• Identify process improvement opportunities and support automation and standardization initiatives. 

• Ensure compliance with internal controls, accounting policies, and audit requirements. 

• Coach and develop team members, supporting career growth, engagement, and capability building. 

Your Background 

Key ingredients for succeeding in this role are: 

• Minimum 3 years of experience in Order-to-Cash, Accounts Receivable, Collections, or Dispute Management within a GBS or Shared Services environment. 

• At least 1 year of people management or team leadership experience. 

• Strong knowledge of Collections, Disputes, and Accounts Receivable processes. 

• Experience working with ERP systems, preferably SAP. 

• Knowledge of workflow tools such as HighRadius or ServiceNow is an advantage. 

• Strong analytical, problem-solving, and stakeholder management skills. 

• Proficiency in Microsoft 365 applications, especially Excel. 

• Business-level English; additional language skills are an advantage. 

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones

• Well-Being Program that includes regular webinars, workshops, and networking events

• Hybrid work (min. 47 days/yr of remote work, flexible working hours)

• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary.

• Access to sports groups and Multisport card

Apply today, and together let’s change tomorrow!

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