[Montblanc] Retail Training Specialist

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

Objective of this Position

This role is responsible for the operational backbone of the training function — from classroom training delivery and content creation to training logistics and e-learning platform management — ensuring training programs run smoothly and learning content remains accurate, accessible, and up to date.

Key Responsibilities

Training Preparation & Operations

• Coordinate logistics for all training programs: scheduling, venue/material preparation, attendee tracking.
• Prepare training materials, handouts, and assessment tools ahead of each session.
• Maintain training calendars and communicate schedules to boutique teams and stakeholders.
• Manage post-training documentation, attendance records, and reporting.

Classroom Training & Content Creation

• Deliver and facilitate classroom training sessions on product knowledge, selling skills, and client service standards.
• Develop training content and materials — presentation decks, newsletters, and reference materials — for product, selling skills, and client service topics.

E-Learning Management

• Administer and maintain the e-learning platform, including content uploads, course structuring, and user access.
• Monitor completion rates and generate regular e-learning progress reports.
• Troubleshoot platform issues and serve as first point of contact for e-learning user support.

Qualifications

• Min. 2-4 years of work experience in training coordination, L&D operations, or LMS/e-learning administration.
• Strong organizational and project management skills with high attention to detail.
• Strong facilitation skills; confident delivering classroom training to boutique staff.
• Familiarity with e-learning platforms (LMS administration experience preferred).
• Proficiency in Excel/PowerPoint for reporting and material preparation.
• Fluent in English.
• Preferred to have knowledge and training experience for Leather Goods or Timepieces.