Patient Care Attendant , Assistant Manager

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

VUH Patient Care Attendant

Job Summary:

Under the guidance of the manager, the Patient Care Attendant Assistant Manager by coordinating daily operations, staffing, and workflow to support safe, reliable, and patient-centered care. This role supervises day-to-day performance, reinforces safety and compliance expectations, supports quality planning and improvement work, and contributes to operational and budget stewardship.

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KEY RESPONSIBILITIES

• Collaborates with the manager to operationalize the mission, strategic plan, policies, and operational plans for the PCA function; participates in projects and ongoing work activities aligned with area initiatives (timelines, work plans, deliverables).
• Leads day-to-day performance of PCAs through ongoing assessment, rounding, coaching, and feedback to achieve service, safety, and productivity goals.
• Prepares and adjusts work schedules; monitors attendance and oversee daily assignments to balance workload, ensure coverage, and support efficient labor utilization.
• Ensures effective operation of the PCA area through performance development, onboarding and training of team members, implementation, and supervision of standard processes and procedures; identifies barriers and coordinates problem resolution with nursing and other departments.
• Reinforces patient observation and safety expectations: PCAs remain close to assigned patients, report observed changes in safety/condition and immediately call for help to the healthcare team.
• Supports quality management by helping develop, implement, and monitor an area-specific quality plan linked to organizational goals; tracks performance measures and recommends operational improvements.
• Assists in administrative and financial stewardship, including timekeeping support and participation in preparation and monitoring of annual operating and departmental budgets following established guidelines and benchmark data.

TECHNICAL CAPABILITIES

• CLERICAL/ADMINISTRATIVE (Novice): Clerical/Administration is a skill which includes most clerical and administrative functions typically carried out by secretaries, administrators and others who perform a clerical role. Among the duties are: Ad Hoc Reporting, Calendar Maintenance, Data Entry, Document Duplication, Document Filing and Maintenance, Document Preparation, Employee Record Maintenance, Employee Time Recording, Faxing and Electronic Mailing, Inventory Management, Mail Sorting and Distribution, Meeting Coordination and Scheduling, Message Management, Receptionist Tasks, Special Projects, Spreadsheet Preparation, Travel Arrangements, and Word Processing and Typing.
• PEOPLE MANAGEMENT (Novice): Interacting, communicating, building relationships and developing employees.
• QUALITY MANAGEMENT (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• COMPLIANCE (Novice): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
• PATIENT OBSERVATION (Intermediate): Remains close to the bedside and calls for help immediately if any risk to the patient occurs. Prevents the patient from harming self or others and calls for assistance when necessary.
• SAFETY AWARENESS (Intermediate): Understands and adheres to safety policies and procedures. Actively participates in ongoing training related to patient safety.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in. * Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guideline. * Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team. * Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Associate's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.