Overview

Job Summary: The communications reps are responsible for operating the main DGH phone system console.  They must appropriately answer and direct all internal and external phone requests.  Additional responsibilities include assisting in monitoring fire and code alarms.

 

 Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values.

Responsibilities

Key Responsibilities / Essential Functions

 

Operates Telephone System Console according to procedures.

Receive calls, answer questions of callers, relay calls, and effectively use paging systems.

Operate TDDY according to policy.

Follows procedures to complete the Switchboard paging log for each paging request.

Document in log book unusual events and report to appropriate Hospital Staff according to procedure.

Utilize Interpretation services and/or consult with Alabama Relay Service as required to aid communication for the hearing impaired.

Utilize computerized programs to expedite the relay of calls.

Monitor and respond to alarms, codes according to policy.

Responds to “on call personnel” requests.

Reviews and understands Emergency Plans and responds accordingly.

Maintains confidential information follows HIPAA regulations, and disposes of confidential forms according to policy.

 

Qualifications

Minimum Knowledge, Skills, Experience Required:

Working knowledge of PBX telephone system operations; keyboarding skills; Quality voice tone.

Education:  High school diploma

 

Experience:  Previous healthcare and/or PBX experience highly desirable