Job Description

To proactively research, identify, and develop growth opportunities within existing business portfolios, enabling the unlocking of new revenue streams. This job supports operational and strategic initiatives by leveraging data insights, stakeholder collaboration, and continuous improvement practices to enhance business performance. The incumbent contributes to the optimisation of business processes, supports decision-making through analysis, and ensures alignment with organisational goals.

Hello Future Pre-Legal Business Support Specialist MIS (Retail)

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Perform accurate and timely management information, business intelligence, and performance reports
• Perform data extraction, cleansing, analysis, and reporting to support collections performance and decision-making
• Develop and maintain reporting solutions, dashboards, and data models that provide meaningful business insights
• Ensure the accurate and timely distribution of daily, monthly, and ad hoc reports to stakeholders
• Support and manage dialler campaigns to optimize collections performance and customer contact strategies
• Monitor portfolio performance, identifying trends and opportunities for process improvement
• Resolve reporting and system-related issues while ensuring data integrity, governance, and compliance requirements are met
• Collaborate effectively with operational teams and stakeholders to support business objectives and strategic initiatives
• Take ownership of your development while contributing to a high-performance, collaborative team environment

You will be an ideal candidate if you:

• Hold a Bachelor’s Degree in Information Systems, Data Analytics, Statistics, Computer Science, Information Technology, or a related field
• Have over 3 years' experience in Management Information Systems (MIS), reporting, business intelligence, data analytics, or business support within a banking or financial services environment
• Be proficient in Microsoft Office, particularly Excel, Power BI, and reporting tools
• Possess strong analytical, problem-solving, and stakeholder management skills with excellent verbal and written communication abilities

   You will have access to:

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate

   We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same
• Accountability – Willingness to accept responsibility or to account for your own actions

Are you interested to take the step? We look forward to engaging with you further.  Apply now!

https://firstrand.wd3.myworkdayjobs.com/en-US/FRB/login

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation.

Closing date: 28 September 2026

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

29/09/26